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This queue is for tickets about the RT-Extension-CustomFieldsOnUpdate CPAN distribution.

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The Basics
Id: 95235
Status: rejected
Priority: 0/
Queue: RT-Extension-CustomFieldsOnUpdate
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Owner: Nobody in particular
Requestors: jlusky [...] endgame.com
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Bug Information
Severity: (no value)
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  Thu May 01 10:10:59 2014 jlusky [...] endgame.com - Ticket created
Subject: custom field should be updated before email is sent
Date: Thu, 1 May 2014 14:10:45 +0000
To: "'bug-RT-Extension-CustomFieldsOnUpdate [...] rt.cpan.org'" <bug-RT-Extension-CustomFieldsOnUpdate [...] rt.cpan.org>
From: Jon Lusky <jlusky [...] endgame.com>
Thanks for RT::Extension::CustomFieldsOnUpdate! Is there any way to make it update fields before the scrips are run to send notifications? Some of my templates refer to custom fields, which aren't getting updated until after the email is sent. Jon Lusky Manager, IT & Network Operations jlusky [...] endgame.com - - - - - - - - - - 817 West Peachtree St NW, Ste 770 Atlanta, GA 30308-1148 O: xxx-xxx-xxxx C: xxx-xxx-xxxx www.endgame.com<http://www.endgame.com/> sig_logo
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  Wed Jan 28 11:24:07 2015 cpan [...] jibsheet.com - Correspondence added
On Thu May 01 10:10:59 2014, jlusky@endgame.com wrote: Show quoted text
> Thanks for RT::Extension::CustomFieldsOnUpdate! Is there any way to > make it update fields before the scrips are run to send notifications? > Some of my templates refer to custom fields, which aren't getting > updated until after the email is sent.
This is more of a core change than anything this extension could achieve. You may want to read about TransactionBatch (or Batch) scrips, which will not run until all of the custom fields are updated. If you read the docs and mailing list though, you'll see some of the other restrictions on Batch scrips. -kevin
  Wed Jan 28 11:24:08 2015 The RT System itself - Status changed from 'new' to 'open'
  Wed Jan 28 11:24:08 2015 cpan [...] jibsheet.com - Status changed from 'open' to 'rejected'