Hi,
On Linux (RHEL 5 64 bit):
Not setting my proxy env vars results in a warning about trying to undef an uninitialized variable:
Use of uninitialized value in undef operator at /usr/lib/perl5/site_perl/5.8.8/ServiceNow/Simple.pm line 572.
You may want to use delete instead of undef if you really don’t want those environment variables in the picture. Personally, I feel like they should remain as they are the vars used by soap::Lite for proxy communications. You could simply set them to the value of the proxy key in your call to new (or from your central config file)
Without any proxy variables set anywhere, I get the following:
<?xml version="1.0" encoding="UTF-8"?><soap:Envelope soap:encodingStyle="
http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="
http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="
http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="
http://www.w3.org/2001/XMLSchema" xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance"><soap:Body><getRecords xmlns="
http://www.service-now.com/"><number xsi:type="xsd:string">INC2247736</number></getRecords></soap:Body></soap:Envelope>
SOAP::Transport::HTTP::Client::send_receive: HTTP::Response=HASH(0x44288f0)
SOAP::Transport::HTTP::Client::send_receive: 500 Can't locate object method "new" via package "LWP::Protocol::https::Socket"
Content-Type: text/plain
Client-Date: Mon, 18 Nov 2013 20:07:38 GMT
Client-Warning: Internal response
Can't locate object method "new" via package "LWP::Protocol::https::Socket" at /usr/lib/perl5/site_perl/5.8.8/LWP/Protocol/http.pm line 31.
SOAP::Deserializer::deserialize: ()
SOAP::Parser::decode: ()
500 Can't locate object method "new" via package "LWP::Protocol::https::Socket" at /usr/lib/perl5/site_perl/5.8.8/ServiceNow/Simple.pm line 297
This was using the version you sent me earlier.
Once again, if I do keep my ENV vars for HTTP_proxy and HTTPS_proxy by commenting lines 572 and 573, I have no issues.
Regards,
Jay K. Slay
Sr. Engineer - Enterprise Systems Management
TIAA-CREF | Financial Services for the Greater Good
8825 Andrew Carnegie Blvd. F1-02
Charlotte, NC. 28262
C: 803.389.8860
O: 704.988.5401
F: 704.988.3917
jslay@tiaa-cref.org
Show quoted text-----Original Message-----
From: Greg George via RT [mailto:bug-ServiceNow-Simple@rt.cpan.org]
Sent: Monday, November 18, 2013 4:54 AM
To: Slay, Jay
Subject: Re: [rt.cpan.org #90358] ServiceNow::Simple / Unable to connect via HTTPS Proxy Server(s)
<URL:
https://rt.cpan.org/Ticket/Display.html?id=90358 >
Hi Jay,
Thanks for you update. I have limited access to systems behind a proxy.
If you wouldn't mind, could you try without any proxy setting and with the environment variables undefined. Our system works with this configuration even thought I does not make sense to me.
I see an error in the proxy setting in set_soap so have made a change
(attached) I would appreciate it if you could also test that. I will also test this tomorrow.
If this fails I will set up options as you describe worked for you.
Other than that do you have any other feedback, other things you would like the module to do or other things that could be simpler?
Regards
Greg George
On 15/11/2013 12:27 AM, Slay, Jay via RT wrote:
> Thu Nov 14 08:27:25 2013: Request 90358 was acted upon.
> Transaction: Ticket created by JSlay@tiaa-cref.org
> Queue: ServiceNow-Simple
> Subject: ServiceNow::Simple / Unable to connect via HTTPS Proxy Server(s)
> Broken in: (no value)
> Severity: (no value)
> Owner: Nobody
> Requestors: JSlay@tiaa-cref.org
> Status: new
> Ticket<URL:
https://rt.cpan.org/Ticket/Display.html?id=90358>
>
>
> I am unable to connect to my instance using an http/https proxy.
>
> Using: perl 5, version 16, subversion 2 (v5.16.2) built for
> MSWin32-x64-multi-thread
>
> Code:
> ## Get Records
> ##############
> my $sn = ServiceNow::Simple->new({
> instance => '<my_instance>'.
> table => 'incident',
> __print_results => 1,
> });
>
> my $results = $sn->get_records({ number => 'INC2246419'});
>
> Returns:
> 500 Can't connect to<my_instance>.service-now.com:443 (Bad hostname) at C:/Perl64/site/lib/ServiceNow/Simple.pm line 207.
>
> If I comment out the following two lines in Simple.pm:
>
> undef($ENV{HTTP_proxy});
> undef($ENV{HTTPS_proxy})
>
> and explicitly set these in my code to the correct address of my proxy server(s), I have no issues connecting with the above code.
>
> I have tried setting proxy in the simple.cfg file as well as in the call to new(), however, it seems that is for a SOAP Endpoint proxy, not an http(s) proxy based on the code in Simple.pm around the following lines:
> if ($self->{proxy})
> {
> $args{https} = [ $self->{proxy} ];
> }
>
> $self->{soap} = SOAP::Lite->proxy($url, %args)
>
>
> Regards,
>
>
> Jay K. Slay
> Sr. Engineer - Enterprise Systems Management TIAA-CREF | Financial
> Services for the Greater Good
>
> 8825 Andrew Carnegie Blvd. F1-02
> Charlotte, NC. 28262
> C: 803.389.8860
> O: 704.988.5401
> F: 704.988.3917
> jslay@tiaa-cref.org
>
> **********************************************************************
> *** This e-mail may contain confidential or privileged information.
> If you are not the intended recipient, please notify the sender immediately and then delete it.
>
> TIAA-CREF
> **********************************************************************
> ***
>
>
>
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