Bug #86218 for RT-Extension-RepeatTicket: error after enabling RepeatTicket on fresh install

Mon Jun 17 21:50:23 2013 joh6nn [...] gmail.com - Ticket created

Subject:	error after enabling RepeatTicket on fresh install
Date:	Mon, 17 Jun 2013 21:50:03 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	joh6nn <joh6nn [...] gmail.com>

I'm setting up my first RT install in a long time, and when I enable the repeat ticket plug-in, I get the following error: RT: no value sent for required parameter 'ARGSRef' (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:210) additionally, the Create Ticket page fails to finish rendering; it fails with the "An internal RT error has occurred." message just after the end of the <div id="Ticket-Create-basics"> block. If I disable this plug-in, then everything works fine. Other plug-ins also seem to work fine. i've disabled all other plug-ins to make sure this isn't a conflict with any of them. I have no other customizations of any kind yet. Platform is Ubuntu 12.04 with Postgres 9.1

Tue Jun 18 08:01:59 2013 cbrandt [...] cpan.org - Correspondence added

On Mon Jun 17 21:50:23 2013, joh6nn@gmail.com wrote: Show quoted text

> I'm setting up my first RT install in a long time, and when I enable the > repeat ticket plug-in, I get the following error: > > RT: no value sent for required parameter 'ARGSRef' > (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:210) > > additionally, the Create Ticket page fails to finish rendering; it fails > with the "An internal RT error has occurred." message just after the end > of the <div id="Ticket-Create-basics"> block. > > If I disable this plug-in, then everything works fine. Other plug-ins > also seem to work fine. i've disabled all other plug-ins to make sure > this isn't a conflict with any of them. I have no other customizations > of any kind yet. > > Platform is Ubuntu 12.04 with Postgres 9.1

A few initial things: * Did you run the make initdb step during the install? * Is there anything in the RT logs? It's more helpful if you set your log level to 'debug'. * What version of RT? * Is this installed from a package?

Tue Jun 18 08:02:00 2013 The RT System itself - Status changed from 'new' to 'open'

Tue Jun 18 13:42:26 2013 joh6nn [...] gmail.com - Correspondence added

Subject:	Re: [rt.cpan.org #86218] error after enabling RepeatTicket on fresh install
Date:	Tue, 18 Jun 2013 13:42:08 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	joh6nn <joh6nn [...] gmail.com>

On 06/18/2013 08:02 AM, Jim Brandt via RT wrote: Show quoted text

> <URL: https://rt.cpan.org/Ticket/Display.html?id=86218 > > > On Mon Jun 17 21:50:23 2013, joh6nn@gmail.com wrote:

>> I'm setting up my first RT install in a long time, and when I enable the >> repeat ticket plug-in, I get the following error: >> >> RT: no value sent for required parameter 'ARGSRef' >> (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:210) >> >> additionally, the Create Ticket page fails to finish rendering; it fails >> with the "An internal RT error has occurred." message just after the end >> of the <div id="Ticket-Create-basics"> block. >> >> If I disable this plug-in, then everything works fine. Other plug-ins >> also seem to work fine. i've disabled all other plug-ins to make sure >> this isn't a conflict with any of them. I have no other customizations >> of any kind yet. >> >> Platform is Ubuntu 12.04 with Postgres 9.1

> A few initial things: > > * Did you run the make initdb step during the install? > * Is there anything in the RT logs? It's more helpful if you set your log level to 'debug'. > * What version of RT? > * Is this installed from a package? > > >

I installed from RepeatTicket CPAN, and did not run make initdb, as I (incorrectly?) interpreted the cpan output as saying that it did it for me. Regardless, I ran it manually just now, and the symptoms persist. I set the logging to debug, but there was no change in output: just that single error in syslog. RT version is 4.0.4, and was installed from the Ubuntu repositories, which I see now is woefully out of date (disappointing, considering that 12.04 is supposed to be Ubuntu's LTS release). I'll work on getting on the most recent release this evening.

Wed Jul 03 15:19:05 2013 cbrandt [...] cpan.org - Correspondence added

Show quoted text

> > RT version is 4.0.4, and was installed from the Ubuntu repositories, > which I see now is woefully out of date (disappointing, considering > that > 12.04 is supposed to be Ubuntu's LTS release). I'll work on getting on > the most recent release this evening. >

Any luck upgrading? A new version of the extension is available and I put a required version of RT 4.0.6 since it's known to work on that version.

Fri Feb 14 09:10:29 2014 cbrandt [...] cpan.org - Status changed from 'open' to 'resolved'