| Subject: | don't open new tickets on comment emails |
| Date: | Fri, 14 Jun 2013 10:28:36 +0100 |
| To: | bug-RT-Extension-RepliesToResolved [...] rt.cpan.org |
| From: | Dave Holland <dh3 [...] sanger.ac.uk> |
A user here has requested that with this extension in place, emails to
-comment@ addresses for resolved tickets should not cause a new ticket
to be created, but should add the comment to the (resolved) ticket as
per default RT behaviour. We fiddled with conditionals based on
is_comment but don't know the code well enough to see if that's the
right way to do it.
thanks,
Dave
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** Dave Holland ** Systems Support -- Infrastructure Management **
** 01223 496923 ** The Sanger Institute, Hinxton, Cambridge, UK **
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