Bug #85680 for RT-Extension-RepeatTicket: Cannot create weekly recurrence

Tue May 28 13:51:26 2013 ggreene [...] minervanetworks.com - Ticket created

Subject:	Cannot create weekly recurrence
Date:	Tue, 28 May 2013 17:50:49 +0000
To:	"bug-RT-Extension-RepeatTicket [...] rt.cpan.org" <bug-RT-Extension-RepeatTicket [...] rt.cpan.org>
From:	Gary Greene <ggreene [...] minervanetworks.com>

RT: 3.8.8 RT::Extension::RepeatTicket: 0.03 When attempting to create weekly ticket recurrences, RT denies their creation saying that I need to select a day of the week for the recurrence, however, it does not show this as an option in the web UI. At this point, the only work around is to set it to daily, and set it to use every 7 days for the recurrence pattern. Likely, the best fix for this would be to make this extension's html more AJAX like to allow the UI to change on-the-fly, instead of being semi-static CGI.

Tue May 28 14:31:56 2013 cbrandt [...] cpan.org - Correspondence added

On Tue May 28 13:51:26 2013, ggreene@minervanetworks.com wrote: Show quoted text

> RT: 3.8.8 > RT::Extension::RepeatTicket: 0.03 > > When attempting to create weekly ticket recurrences, RT denies their > creation saying that I need to select a day of the week for the > recurrence, however, it does not show this as an option in the web > UI. At this point, the only work around is to set it to daily, and > set it to use every 7 days for the recurrence pattern. Likely, the > best fix for this would be to make this extension's html more AJAX > like to allow the UI to change on-the-fly, instead of being semi- > static CGI.

Hi Gary, You're having issues because the extension uses jQuery to flip to different inputs depending on the recurrence type (day, month, etc.) and RT didn't ship with jQuery until RT 4. The extension was written and tested with RT 4, but I neglected to note that in the docs. I'll update the docs and put in a version check in the next version. Sorry for the confusion. You may be able to get it working by loading jQuery, but since the extension hasn't been tested on 3.8 you may run into other issues. Good luck. Jim

Tue May 28 14:31:56 2013 The RT System itself - Status changed from 'new' to 'open'

Tue May 28 14:31:56 2013 cbrandt [...] cpan.org - Taken

Tue May 28 14:45:23 2013 ggreene [...] minervanetworks.com - Correspondence added

Subject:	RE: [rt.cpan.org #85680] Cannot create weekly recurrence
Date:	Tue, 28 May 2013 18:44:38 +0000
To:	"bug-RT-Extension-RepeatTicket [...] rt.cpan.org" <bug-RT-Extension-RepeatTicket [...] rt.cpan.org>
From:	Gary Greene <ggreene [...] minervanetworks.com>

I'll try to load that, however, which directory does the jQuery.js need to go? $RTHOME/html/NoAuth? -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Show quoted text

________________________________________ From: Jim Brandt via RT [bug-RT-Extension-RepeatTicket@rt.cpan.org] Sent: Tuesday, May 28, 2013 11:31 AM To: Gary Greene Subject: [rt.cpan.org #85680] Cannot create weekly recurrence <URL: https://rt.cpan.org/Ticket/Display.html?id=85680 > On Tue May 28 13:51:26 2013, ggreene@minervanetworks.com wrote:

> RT: 3.8.8 > RT::Extension::RepeatTicket: 0.03 > > When attempting to create weekly ticket recurrences, RT denies their > creation saying that I need to select a day of the week for the > recurrence, however, it does not show this as an option in the web > UI. At this point, the only work around is to set it to daily, and > set it to use every 7 days for the recurrence pattern. Likely, the > best fix for this would be to make this extension's html more AJAX > like to allow the UI to change on-the-fly, instead of being semi- > static CGI.

Hi Gary, You're having issues because the extension uses jQuery to flip to different inputs depending on the recurrence type (day, month, etc.) and RT didn't ship with jQuery until RT 4. The extension was written and tested with RT 4, but I neglected to note that in the docs. I'll update the docs and put in a version check in the next version. Sorry for the confusion. You may be able to get it working by loading jQuery, but since the extension hasn't been tested on 3.8 you may run into other issues. Good luck. Jim

Tue May 28 14:57:43 2013 cbrandtbuffalo [...] gmail.com - Correspondence added

Subject:	Re: [rt.cpan.org #85680] Cannot create weekly recurrence
Date:	Tue, 28 May 2013 14:57:24 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Jim Brandt <cbrandtbuffalo [...] gmail.com>

Show quoted text

> > I'll try to load that, however, which directory does the jQuery.js need to go? $RTHOME/html/NoAuth? >

One more down: there's a js directory in NoAuth. You might be able to use the 4.0 directories as an example: https://github.com/bestpractical/rt/tree/4.0-trunk/share/html/NoAuth/js

Wed Jul 03 15:19:57 2013 cbrandt [...] cpan.org - Status changed from 'open' to 'resolved'