Bug #84311 for RT-Extension-RepeatTicket: Question on the subject of recurring tickets

Sat Mar 30 21:01:59 2013 kronlage [...] bytemine.net - Ticket created

Subject:	Question on the subject of recurring tickets
Date:	Sun, 31 Mar 2013 03:01:26 +0200
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Felix Kronlage <kronlage [...] bytemine.net>

hi, I read the blog post 'http://blog.bestpractical.com/2013/03/scheduled-ticket-creation-in-rt.html'. Something I did not see from the blogpost, wether or not the subject of the recurring tickets can differ. Basically what we need is something like 'Foobar 03/2013' (and ticket is created via recurring tickets on 1st of March) 'Foobar 04/2013' (and ticket is created via recurring tickets on 1st of April) Which is basically a subject that can be filled with variabled depending on the recurrance. is this currently possible or a wishlist item? thanks and happy easter! felix kronlage -- bytemine GmbH - Entwicklungsmanufaktur fuer innovative Loesungen Geschaeftsfuehrer: Felix Kronlage Marie-Curie-Str. 1 / 26129 Oldenburg Support : (+49)(0)441 - 309197-42 Vertrieb: (+49)(0)441 - 309197-69 Fax : (+49)(0)441 - 309197-99 http://www.bytemine.net/ - info@bytemine.net AG Oldenburg - HRB 203940 VAT-Number: DE267286778 Felix Kronlage - kronlage@bytemine.net - FKR-RIPE Kommunikation gerne mit GPG/PGP: 0xD9AC74D0 Want to transmit sensitive documents? Try cryptorage! http://www.cryptorage.com/

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Tue Apr 09 08:11:51 2013 cbrandt [...] cpan.org - Correspondence added

On Sat Mar 30 21:01:59 2013, kronlage@bytemine.net wrote: Show quoted text

> hi, > > I read the blog post 'http://blog.bestpractical.com/2013/03/scheduled- > ticket-creation-in-rt.html'. > Something I did not see from the blogpost, wether or not the subject > of the recurring tickets > can differ. Basically what we need is something like > > 'Foobar 03/2013' (and ticket is created via recurring tickets on 1st > of March) > 'Foobar 04/2013' (and ticket is created via recurring tickets on 1st > of April) > > Which is basically a subject that can be filled with variabled > depending on the recurrance. > is this currently possible or a wishlist item?

Right now new tickets pull their subject from the original ticket and they are the same. It shouldn't be too hard to add something to the subject. The due date is available in RT, but I suppose having the date in the subject might be useful in email. Another option would be to create a template that includes the due date (in the subject or email body) for On Create for certain tickets. Thanks for the suggestion. I think having some options to add something to the subject to differentiate tickets, especially when you might have multiple active at once, might be a useful feature in the future. The question is what to put there, date being one option.

Tue Apr 09 08:11:52 2013 The RT System itself - Status changed from 'new' to 'open'

Wed Jul 03 15:27:20 2013 cbrandt [...] cpan.org - Correspondence added

I uploaded a new version of RT::Extension::RepeatTicket today that adds a config option allowing you to change the subject of repeated tickets. Give it a try and see if it solves your problem.

Wed Jul 03 18:49:19 2013 kronlage [...] bytemine.net - Correspondence added

Subject:	Re: [rt.cpan.org #84311] Question on the subject of recurring tickets
Date:	Thu, 4 Jul 2013 00:48:58 +0200
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org <bug-RT-Extension-RepeatTicket [...] rt.cpan.org>
From:	Felix Kronlage <kronlage [...] bytemine.net>

Hi, Thanks a lot. Will give it a try within the next days. Thanks! Felix -- bytemine GmbH - Entwicklungsmanufaktur fuer innovative Loesungen Geschaeftsfuehrer: Felix Kronlage Marie-Curie-Str. 1 / 26129 Oldenburg Support : (+49)(0)441 - 309197-42 Vertrieb: (+49)(0)441 - 309197-69 Fax : (+49)(0)441 - 309197-99 http://www.bytemine.net/ - info@bytemine.net AG Oldenburg - HRB 203940 VAT-Number: DE267286778 Felix Kronlage - kronlage@bytemine.net - FKR-RIPE Kommunikation gerne mit GPG/PGP: 0xD9AC74D0 From: Jim Brandt via RT Sent: Mittwoch, 3. Juli 2013 21:27 To: Felix Kronlage Reply To: bug-RT-Extension-RepeatTicket@rt.cpan.org Subject: [rt.cpan.org #84311] Question on the subject of recurring tickets <URL: https://rt.cpan.org/Ticket/Display.html?id=84311 > I uploaded a new version of RT::Extension::RepeatTicket today that adds a config option allowing you to change the subject of repeated tickets. Give it a try and see if it solves your problem.

Fri Feb 14 09:10:46 2014 cbrandt [...] cpan.org - Status changed from 'open' to 'resolved'