Bug #83304 for RT-Extension-SpawnLinkedTicketInQueue: Doesn't work with RT 4.0.8

Wed Feb 13 12:06:15 2013 chris [...] roaima.co.uk - Ticket created

Subject:

Doesn't work with RT 4.0.8

I have Installed RT::Extension::SpawnLinkedTicketInQueue from CPAN, following the README/Installation guide. It's version 0.05. I remembered to add the module to @Plugins, stop Apache, wipe the Mason cache, and restart Apache. However, looking at a new ticket I see no additional options on the Links page. Does this plugin work with RT4? (Is it supposed to work with RT4?) Thanks, Chris

Wed Feb 13 12:47:49 2013 falcone [...] bestpractical.com - Correspondence added

Subject:	Re: [rt.cpan.org #83304] Doesn't work with RT 4.0.8
Date:	Wed, 13 Feb 2013 12:47:44 -0500
To:	Chris Davies via RT <bug-RT-Extension-SpawnLinkedTicketInQueue [...] rt.cpan.org>
From:	Kevin Falcone <falcone [...] bestpractical.com>

On Wed, Feb 13, 2013 at 12:06:16PM -0500, Chris Davies via RT wrote: Show quoted text

> I have Installed RT::Extension::SpawnLinkedTicketInQueue from CPAN, > following the README/Installation guide. It's version 0.05. > > I remembered to add the module to @Plugins, stop Apache, wipe the Mason > cache, and restart Apache. However, looking at a new ticket I see no > additional options on the Links page. > > Does this plugin work with RT4? (Is it supposed to work with RT4?)

Works fine for me on 4.0-trunk. Are you looking in the correct part of the UI? See attached. -kevin

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Wed Feb 13 12:47:52 2013 The RT System itself - Status changed from 'new' to 'open'

Wed Feb 13 12:48:35 2013 cpan [...] jibsheet.com - Status changed from 'open' to 'rejected'

Wed Feb 13 14:28:33 2013 chris [...] roaima.co.uk - Correspondence added

Subject:	Re: [rt.cpan.org #83304] Doesn't work with RT 4.0.8
Date:	Wed, 13 Feb 2013 19:28:16 +0000
To:	bug-RT-Extension-SpawnLinkedTicketInQueue [...] rt.cpan.org
From:	Chris Davies <chris [...] roaima.co.uk>

On 13/02/13 17:47, falcone@bestpractical.com via RT wrote: Show quoted text

> Works fine for me on 4.0-trunk. Are you looking in the correct part > of the UI?

Yep, thank you. Definitely. Just double-checked and created a dummy ticket. Here's the "info" output into rt.log [Wed Feb 13 19:20:17 2013] [info]: <rt-4.0.8-16747-1360783217-1929.95-3-0@mwbi.org> #95/1911 - Scrip 3 On Create Autoreply To Requestors (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285) [Wed Feb 13 19:20:18 2013] [info]: <rt-4.0.8-16747-1360783217-1929.95-3-0@mwbi.org> sent To: ME@MYEMAIL.example.net (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:316) [Wed Feb 13 19:20:18 2013] [info]: <rt-4.0.8-16747-1360783217-1346.95-4-0@mwbi.org> #95/1911 - Scrip 4 On Create Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285) [Wed Feb 13 19:20:18 2013] [info]: <rt-4.0.8-16747-1360783217-1346.95-4-0@mwbi.org> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:382) [Wed Feb 13 19:20:18 2013] [info]: Ticket 95 created in queue 'General' by cdavies (/opt/rt4/sbin/../lib/RT/Ticket.pm:688) Here's my Plugins entry from RT_SiteConfig.pm: # Plugins Set(@Plugins,( 'RT::Authen::ExternalAuth', # LDAP (AD) authentication 'RT::Extension::Nagios', # Merge and resolve Nagios tickets # 'RT::Extension::StallFutureTicket', # Stall new ticket when start is future date 'RT::Extension::SpawnLinkedTicketInQueue', # Create linked tickets in different queues )); Attached is my Links screenshot It feels like it's not been activated but I don't know how to prove that one way or the other. Thanks, Chris

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Wed Feb 13 14:28:34 2013 The RT System itself - Status changed from 'rejected' to 'open'

Wed Apr 17 14:16:18 2013 tsibley [...] cpan.org - Correspondence added

On Wed Feb 13 14:28:33 2013, roaima wrote: Show quoted text

> On 13/02/13 17:47, falcone@bestpractical.com via RT wrote:

> > Works fine for me on 4.0-trunk. Are you looking in the correct part > > of the UI?

> > Yep, thank you. Definitely. Just double-checked and created a dummy > ticket. Here's the "info" output into rt.log >

[snip] Show quoted text

> > Attached is my Links screenshot

You're looking in the wrong place. It only adds a button to the Links box on the ticket display page, not the Modify Links page. Compare Kevin's screenshot to yours.

Wed Apr 17 14:34:38 2013 RUZ [...] cpan.org - Status changed from 'open' to 'rejected'