Bug #73097 for RT-Extension-SLA: Unable to install into RT4

Thu Dec 08 01:13:56 2011 rohrohwork [...] hotmail.com - Ticket created

Subject:	Unable to install into RT4
Date:	Thu, 8 Dec 2011 16:13:43 +1000
To:	<bug-rt-extension-sla [...] rt.cpan.org>
From:	Rohan Hills <rohrohwork [...] hotmail.com>

Hi, I am unable to get the SLA extension to install and work in RT4. Several of the dependencies are currently failing saying they require 3.8 to do the tests. Is there a particular version of the SLA module that is known to be working with RT4 or is it still under development. We currently have the module in production on a 3.8 system and are wanting to migrate across to RT4 but this is holding us up. An example of the failed install is Running make testPERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e" "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/basics.t t/business_hours.t t/due.t t/queue.t t/starts.tt/basics.t .......... Bailout called. Further testing stopped: requires 3.8 to run tests. Error:FAILED--Further testing stopped: requires 3.8 to run tests. Error:make: *** [test_dynamic] Error 255 RUZ/RT-Extension-SLA-0.05.tar.gz make test -- NOT OK//hint// to see the cpan-testers results for installing this module, try: reports RUZ/RT-Extension-SLA-0.05.tar.gzRunning make install make test had returned bad status, won't install without forceFailed during this command: RUZ/RT-Extension-SLA-0.05.tar.gz : make_test NO for installing RT::Condition::SLA_RequireStartsSet Thanks Rohan

Thu Dec 08 05:13:23 2011 ruz [...] bestpractical.com - Correspondence added

Subject:	Re: [rt.cpan.org #73097] Unable to install into RT4
Date:	Thu, 8 Dec 2011 14:13:12 +0400
To:	bug-RT-Extension-SLA [...] rt.cpan.org
From:	Ruslan Zakirov <ruz [...] bestpractical.com>

On Thu, Dec 8, 2011 at 10:13, Rohan Hills via RT <bug-RT-Extension-SLA@rt.cpan.org> wrote: Show quoted text

> Thu Dec 08 01:13:56 2011: Request 73097 was acted upon. > Transaction: Ticket created by rohrohwork@hotmail.com > Queue: RT-Extension-SLA > Subject: Unable to install into RT4 > Broken in: (no value) > Severity: (no value) > Owner: Nobody > Requestors: rohrohwork@hotmail.com > Status: new > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=73097 > > > > > Hi, > I am unable to get the SLA extension to install and work in RT4. Several of the dependencies are currently failing saying they require 3.8 to do the tests. Is there a particular version of the SLA module that is known to be working with RT4 or is it still under development. > We currently have the module in production on a 3.8 system and are wanting to migrate across to RT4 but this is holding us up. > An example of the failed install is > Running make testPERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e" "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/basics.t t/business_hours.t t/due.t t/queue.t t/starts.tt/basics.t .......... Bailout called. Further testing stopped: requires 3.8 to run tests. Error:FAILED--Further testing stopped: requires 3.8 to run tests. Error:make: *** [test_dynamic] Error 255 RUZ/RT-Extension-SLA-0.05.tar.gz make test -- NOT OK//hint// to see the cpan-testers results for installing this module, try: reports RUZ/RT-Extension-SLA-0.05.tar.gzRunning make install make test had returned bad status, won't install without forceFailed during this command: RUZ/RT-Extension-SLA-0.05.tar.gz : make_test NO > for installing RT::Condition::SLA_RequireStartsSet

Skip `make test` as tests are not ported over 4.0, but module itself should work just fine with RT4. Show quoted text

> Thanks > Rohan >

-- Best regards, Ruslan.

Thu Dec 08 05:13:24 2011 The RT System itself - Status changed from 'new' to 'open'

Thu Dec 08 19:17:56 2011 rohrohwork [...] hotmail.com - Correspondence added

Subject:	RE: [rt.cpan.org #73097] Unable to install into RT4
Date:	Fri, 9 Dec 2011 10:17:42 +1000
To:	<bug-rt-extension-sla [...] rt.cpan.org>
From:	Rohan Hills <rohrohwork [...] hotmail.com>

Thanks, That allowed me to build the module correctly - I also managed to get it to work by doing a force install from CPAN. One other thing for future reference is the built module path doesn't appear in the INC path for some reason. I simply copied the files across to one of the paths in INC and it worked. Could you please advise when we could see a version of this module that will be built to suit RT4. Thanks Rohan Show quoted text

> Subject: Re: [rt.cpan.org #73097] Unable to install into RT4 > From: bug-RT-Extension-SLA@rt.cpan.org > To: rohrohwork@hotmail.com > Date: Thu, 8 Dec 2011 05:13:24 -0500 > > <URL: https://rt.cpan.org/Ticket/Display.html?id=73097 > > > On Thu, Dec 8, 2011 at 10:13, Rohan Hills via RT > <bug-RT-Extension-SLA@rt.cpan.org> wrote:

> > Thu Dec 08 01:13:56 2011: Request 73097 was acted upon. > > Transaction: Ticket created by rohrohwork@hotmail.com > > Queue: RT-Extension-SLA > > Subject: Unable to install into RT4 > > Broken in: (no value) > > Severity: (no value) > > Owner: Nobody > > Requestors: rohrohwork@hotmail.com > > Status: new > > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=73097 > > > > > > > > > Hi, > > I am unable to get the SLA extension to install and work in RT4. Several of the dependencies are currently failing saying they require 3.8 to do the tests. Is there a particular version of the SLA module that is known to be working with RT4 or is it still under development. > > We currently have the module in production on a 3.8 system and are wanting to migrate across to RT4 but this is holding us up. > > An example of the failed install is > > Running make testPERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e" "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/basics.t t/business_hours.t t/due.t t/queue.t t/starts.tt/basics.t .......... Bailout called. Further testing stopped: requires 3.8 to run tests. Error:FAILED--Further testing stopped: requires 3.8 to run tests. Error:make: *** [test_dynamic] Error 255 RUZ/RT-Extension-SLA-0.05.tar.gz make test -- NOT OK//hint// to see the cpan-testers results for installing this module, try: reports RUZ/RT-Extension-SLA-0.05.tar.gzRunning make install make test had returned bad status, won't install without forceFailed during this command: RUZ/RT-Extension-SLA-0.05.tar.gz : make_test NO > > for installing RT::Condition::SLA_RequireStartsSet

> > Skip `make test` as tests are not ported over 4.0, but module itself > should work just fine with RT4. >

> > Thanks > > Rohan > >

> > > > -- > Best regards, Ruslan. >

Fri Dec 09 10:24:24 2011 falcone [...] bestpractical.com - Correspondence added

Subject:	Re: [rt.cpan.org #73097] Unable to install into RT4
Date:	Fri, 9 Dec 2011 10:24:22 -0500
To:	Rohan Hills via RT <bug-RT-Extension-SLA [...] rt.cpan.org>
From:	Kevin Falcone <falcone [...] bestpractical.com>

On Thu, Dec 08, 2011 at 07:17:56PM -0500, Rohan Hills via RT wrote: Show quoted text

> That allowed me to build the module correctly - I also managed to get it to work by doing a force install from CPAN. > One other thing for future reference is the built module path doesn't appear in the INC path for some reason. I simply copied the files across to one of the paths in INC and it worked. > Could you please advise when we could see a version of this module that will be built to suit RT4.

The module works with RT4. If you had to copy files around, it sounds like you didn't configure it in your @Plugins list like any other RT Plugin? -kevin

Tue Feb 14 12:16:01 2012 cpan [...] jibsheet.com - Status changed from 'open' to 'resolved'