| Subject: | RT-Extension-SLA-0.04 |
| Date: | Fri, 22 Jul 2011 15:13:42 +0100 |
| To: | "bug-RT-Extension-SLA [...] rt.cpan.org" <bug-RT-Extension-SLA [...] rt.cpan.org> |
| From: | Tom Sherlock <TomSherlock [...] btcustomerstreet.com> |
Hi,
I have found a logic bug for this extension when it is running in RT 4.0.0. When installed following the manual, it applies SLA due dates from your queue default to Reminders that are raised on a ticket in a queue with SLA running on it. This overwrites any due date that you set on that reminder.
This is fixable by adding the line " return 0 unless $self->TicketObj->Type eq 'Ticket'; " to all condition files before any updates are performed. I inserted them at:
SLA_RequireDefault - Line 19.
SLA_RequireDueSet - Line 22.
SLA_RequireStartsSet - Line 20.
Tom Sherlock
Development
BT Directories
Web: www.bt.com/thephonebook<http://www.bt.com/thephonebook>
Phone: 01524 529056
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