Bug #68087 for RT-Extension-MoveRules: RT::Extension::MoveRules not working in RT 4.0.0

Tue May 10 12:24:29 2011 spainter [...] rw3.com - Ticket created

Subject:	RT::Extension::MoveRules not working in RT 4.0.0
Date:	Tue, 10 May 2011 16:24:18 +0000
To:	"bug-RT-Extension-MoveRules [...] rt.cpan.org" <bug-RT-Extension-MoveRules [...] rt.cpan.org>
From:	Shane Painter <spainter [...] rw3.com>

When enabled, MoveRules (v0.1) reports the following after cleaning the Mason cache and restarting RT/Apache: Not an ARRAY reference at /opt/rt4/local/plugins/RT-Extension-MoveRules/html/Elements/SelectQueue line 9. This occurs whether or not the "Configuration for MoveRules" section below is commented out. I have also installed/verified installation of ColumnMap v0.02 and Condition::Complex v0.03. From RT_SiteConfig.pm: Set(@Plugins, qw( RT::Extension::ColumnMap RT::Condition::Complex RT::Extension::MoveRules ... ) # Configuration for MoveRules Set( @MoveRules, { From => '1. Tier 1 - Help Desk', To => '2. Tier 2 - Service Desk', ShowAction => 1, }, ); Please advise, -Shane - Shane Painter [Description: Description: View my LinkedIn profile] <http://www.linkedin.com/in/shanepainter> Director, Information Technology Desk 512.380.4151 / Mobile 512.294.5890 [Description: Description: Visit RW3.com]<http://www.rw3.com/>

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Tue May 10 14:16:23 2011 ruz [...] bestpractical.com - Correspondence added

Subject:	Re: [rt.cpan.org #68087] RT::Extension::MoveRules not working in RT 4.0.0
Date:	Tue, 10 May 2011 22:16:09 +0400
To:	bug-RT-Extension-MoveRules [...] rt.cpan.org
From:	Ruslan Zakirov <ruz [...] bestpractical.com>

Hello Shane, Thanks for pointing out incompatibility, but I don't have time right now to look into it. Patches are very welcome. On Tue, May 10, 2011 at 8:24 PM, Shane Painter via RT <bug-RT-Extension-MoveRules@rt.cpan.org> wrote: Show quoted text

> Tue May 10 12:24:29 2011: Request 68087 was acted upon. > Transaction: Ticket created by spainter@rw3.com > Queue: RT-Extension-MoveRules > Subject: RT::Extension::MoveRules not working in RT 4.0.0 > Broken in: (no value) > Severity: (no value) > Owner: Nobody > Requestors: spainter@rw3.com > Status: new > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=68087 > > > > When enabled, MoveRules (v0.1) reports the following after cleaning the Mason cache and restarting RT/Apache: > Not an ARRAY reference at /opt/rt4/local/plugins/RT-Extension-MoveRules/html/Elements/SelectQueue line 9. > > This occurs whether or not the "Configuration for MoveRules" section below is commented out. I have also installed/verified installation of ColumnMap v0.02 and Condition::Complex v0.03. > > From RT_SiteConfig.pm: > > Set(@Plugins, qw( RT::Extension::ColumnMap RT::Condition::Complex RT::Extension::MoveRules ... ) > > # Configuration for MoveRules > Set( @MoveRules, > { > From => '1. Tier 1 - Help Desk', > To => '2. Tier 2 - Service Desk', > ShowAction => 1, > }, > ); > > Please advise, > -Shane > > - > Shane Painter [Description: Description: View my LinkedIn profile] <http://www.linkedin.com/in/shanepainter> > Director, Information Technology > Desk 512.380.4151 / Mobile 512.294.5890 > > [Description: Description: Visit RW3.com]<http://www.rw3.com/> > > >

-- Best regards, Ruslan.

Tue May 10 14:16:24 2011 The RT System itself - Status changed from 'new' to 'open'