Bug #62352 for RT-Extension-SLA: Issue with SLA-Extension on Ubuntu 10.10

Thu Oct 21 15:13:57 2010 JBrodley [...] moxiesoft.com - Ticket created

Subject:	Issue with SLA-Extension on Ubuntu 10.10
Date:	Thu, 21 Oct 2010 12:13:19 -0700
To:	"bug-RT-Extension-SLA [...] rt.cpan.org" <bug-RT-Extension-SLA [...] rt.cpan.org>
From:	Justin Brodley <JBrodley [...] moxiesoft.com>

I've setup a new Ubuntu 10.10 server and installed Ubuntu 3.8.8 via the manual install method. Everything was working ok, however after I installed the SLA extension and rebooted the server I can no longer get Apache to start. Details: RT-Extension-SLA-0.03 Perl: 5.10.1 Uname -a : Linux mox-rt-app01 2.6.35-22-server #35–Ubuntu SMP Sat Oct 16 22:02:33 UTC 2010 x86_64 GNU/Linux The error in the Apache error log is: [Thu Oct 21 12:06:44 2010] [error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't locate RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 1310) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n [Thu Oct 21 12:06:44 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server *:0, exiting... ~ Thanks for your assistance. Justin Brodley

Fri Oct 22 08:51:30 2010 ruz [...] bestpractical.com - Correspondence added

Subject:	Re: [rt.cpan.org #62352] Issue with SLA-Extension on Ubuntu 10.10
Date:	Fri, 22 Oct 2010 16:51:21 +0400
To:	bug-RT-Extension-SLA [...] rt.cpan.org
From:	Ruslan Zakirov <ruz [...] bestpractical.com>

Hi. You forgot to enable plugin in the config. Regards, Ruslan. From phone. 2010 10 21 23:14 пользователь "Justin Brodley via RT" < bug-RT-Extension-SLA@rt.cpan.org> написал: Show quoted text

> Thu Oct 21 15:13:57 2010: Request 62352 was acted upon. > Transaction: Ticket created by JBrodley@moxiesoft.com > Queue: RT-Extension-SLA > Subject: Issue with SLA-Extension on Ubuntu 10.10 > Broken in: (no value) > Severity: (no value) > Owner: Nobody > Requestors: JBrodley@moxiesoft.com > Status: new > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=62352 > > > > I've setup a new Ubuntu 10.10 server and installed Ubuntu 3.8.8 via the

manual install method. Everything was working ok, however after I installed the SLA extension and rebooted the server I can no longer get Apache to start. Show quoted text

> > Details: > RT-Extension-SLA-0.03 > Perl: 5.10.1 > Uname -a : Linux mox-rt-app01 2.6.35-22-server #35–Ubuntu SMP Sat Oct 16

22:02:33 UTC 2010 x86_64 GNU/Linux Show quoted text

> > The error in the Apache error log is: > [Thu Oct 21 12:06:44 2010] [error] Require of

RT::Condition::SLA_RequireDefault failed.\nCan't locate RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 1310) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n Show quoted text

> [Thu Oct 21 12:06:44 2010] [error] Can't load Perl file: /opt/rt3/bin/

webmux.pl for server *:0, exiting... Show quoted text

> ~ > > Thanks for your assistance. > > Justin Brodley > >

Fri Oct 22 08:51:31 2010 The RT System itself - Status changed from 'new' to 'open'

Sat Jul 30 20:24:46 2011 RUZ [...] cpan.org - Status changed from 'open' to 'resolved'