| Subject: | Problem with "TakeAction" handling of v-cards |
| Date: | Fri, 20 Aug 2010 12:49:24 -0700 |
| To: | bug-rt-extension-commandbymail <bug-rt-extension-commandbymail [...] rt.cpan.org> |
| From: | Kenneth Crocker <kfcrocker [...] lbl.gov> |
To whom it may concern,
We've been having a problem with the occasional user sending email to RT
while their email is set up to include signiture cards (v-cards). Because we
are using CommandByMail, several errors were sent out to that user in
response. We cannot ask different Users to turn off their v-card when they
need it for other company requirements. While cruising thru the code in
TakeAction.pm, I found the error messages I'm getting. I think "TakeAction"
needs a patch that will recognize a v-card as valid "regular" email and not
a CBM email and just pass it along with the other regular email it gets and
not send out an error message.
If I was any good at perl, I'd do it. I'm not, but I think that is what is
needed.
Thank you for your help.
Kenn
LBNL