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Id: 58211
Status: open
Priority: 0/
Queue: RT-Extension-CommandByMail
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Owner: Nobody in particular
Requestors: kfcrocker [...] lbl.gov
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  Mon Jun 07 17:30:51 2010 kfcrocker [...] lbl.gov - Ticket created
Subject: CBM doesn't allow text past 58 characters
Date: Mon, 7 Jun 2010 14:30:41 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
To whom it may concern, I have a Custom Field defined as "Fill in one wikitext area" that isn't getting updated with the entire value when I try to create a ticket using CommandByMail. I have tried re-defining the CF as "Fill in one text area". In both situations, the value that ends up in the CF is only 58 characters long, whereas I entered anywhere from 70 to 180 and on. The content/body of my email is as follows: CF{Description}: Again, this content will see if all the words are carried over to the custom field and if it will also wrap around or what it will do. I hope it does it all. I ended up with : "Again, this content will see if all the words are carried" in the CF. Can anyone help me with this? I run in VM (linux) and these are some of my settings: DBMS is Oracle 10g DBD::Oracle v1.22; DBI v1.609; DBIx::SearchBuilder v1.56; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Regexp::Common v2.122; Regexp::Common::delimited v2.106; RT v3.8.7; RT::Authen::ExternalAuth v0.08; RT::Extension::CommandByMail v0.08_01; RT::Interface::Email v2; RT::Interface::Web::Request v0.30; RTx::Calendar v0.07; Perl 5.8.5 Thanks in advance. Kenn LBNL
  Tue Jun 15 09:46:11 2010 sunnavy [...] gmail.com - Correspondence added
it's because your value contains new lines. CBM doesn't support values with multiple lines(yet). On Mon Jun 07 17:30:51 2010, kfcrocker@lbl.gov wrote: Show quoted text
> To whom it may concern, > > I have a Custom Field defined as "Fill in one wikitext area" that isn't > getting updated with the entire value when I try to create a ticket using > CommandByMail. I have tried re-defining the CF as "Fill in one text area". > In both situations, the value that ends up in the CF is only 58 characters > long, whereas I entered anywhere from 70 to 180 and on. > > The content/body of my email is as follows: > > CF{Description}: Again, this content will see if all the words are carried > over to the custom field and if it will also wrap around or what it will do. > I hope it does it all. > > I ended up with : > > "Again, this content will see if all the words are carried" in the CF. > > Can anyone help me with this? > > I run in VM (linux) and these are some of my settings: > > DBMS is Oracle 10g > DBD::Oracle v1.22; > DBI v1.609; > DBIx::SearchBuilder v1.56; > DBIx::SearchBuilder::Union v0; > DBIx::SearchBuilder::Unique v0.01; > > Regexp::Common v2.122; > Regexp::Common::delimited v2.106; > > RT v3.8.7; > RT::Authen::ExternalAuth v0.08; > RT::Extension::CommandByMail v0.08_01; > RT::Interface::Email v2; > RT::Interface::Web::Request v0.30; > RTx::Calendar v0.07; > Perl 5.8.5 > > > Thanks in advance. > > Kenn > LBNL
  Tue Jun 15 09:46:12 2010 The RT System itself - Status changed from 'new' to 'open'
  Tue Jun 15 10:55:12 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 07:54:59 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunnavy, Thanks. By new lines do you mean the new line delimiter? So if I just write an ongoing paragraph with periods but no new lines it will work? Kenn LBNL On Tue, Jun 15, 2010 at 6:46 AM, sunnavy via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > it's because your value contains new lines. > CBM doesn't support values with multiple lines(yet). > > On Mon Jun 07 17:30:51 2010, kfcrocker@lbl.gov wrote:
> > To whom it may concern, > > > > I have a Custom Field defined as "Fill in one wikitext area" that isn't > > getting updated with the entire value when I try to create a ticket using > > CommandByMail. I have tried re-defining the CF as "Fill in one text
> area".
> > In both situations, the value that ends up in the CF is only 58
> characters
> > long, whereas I entered anywhere from 70 to 180 and on. > > > > The content/body of my email is as follows: > > > > CF{Description}: Again, this content will see if all the words are
> carried
> > over to the custom field and if it will also wrap around or what it will
> do.
> > I hope it does it all. > > > > I ended up with : > > > > "Again, this content will see if all the words are carried" in the CF. > > > > Can anyone help me with this? > > > > I run in VM (linux) and these are some of my settings: > > > > DBMS is Oracle 10g > > DBD::Oracle v1.22; > > DBI v1.609; > > DBIx::SearchBuilder v1.56; > > DBIx::SearchBuilder::Union v0; > > DBIx::SearchBuilder::Unique v0.01; > > > > Regexp::Common v2.122; > > Regexp::Common::delimited v2.106; > > > > RT v3.8.7; > > RT::Authen::ExternalAuth v0.08; > > RT::Extension::CommandByMail v0.08_01; > > RT::Interface::Email v2; > > RT::Interface::Web::Request v0.30; > > RTx::Calendar v0.07; > > Perl 5.8.5 > > > > > > Thanks in advance. > > > > Kenn > > LBNL
> > > >
  Tue Jun 15 11:04:12 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 08:04:02 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunnavy, I just tried it with a very long run-on sentence and it still got chopped off. What about "Content"? That used to be a command word. If that was still there, I could separate the update commands from the content and then I could put the content into the "text" CF. IS there a way to separate the content body from the command lines? Kenn LBNL On Tue, Jun 15, 2010 at 7:54 AM, Kenneth Crocker <kfcrocker@lbl.gov> wrote: Show quoted text
> Sunnavy, > > Thanks. By new lines do you mean the new line delimiter? So if I just write > an ongoing paragraph with periods but no new lines it will work? > > Kenn > LBNL > > > On Tue, Jun 15, 2010 at 6:46 AM, sunnavy via RT < > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: >
>> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > >> >> it's because your value contains new lines. >> CBM doesn't support values with multiple lines(yet). >> >> On Mon Jun 07 17:30:51 2010, kfcrocker@lbl.gov wrote:
>> > To whom it may concern, >> > >> > I have a Custom Field defined as "Fill in one wikitext area" that isn't >> > getting updated with the entire value when I try to create a ticket
>> using
>> > CommandByMail. I have tried re-defining the CF as "Fill in one text
>> area".
>> > In both situations, the value that ends up in the CF is only 58
>> characters
>> > long, whereas I entered anywhere from 70 to 180 and on. >> > >> > The content/body of my email is as follows: >> > >> > CF{Description}: Again, this content will see if all the words are
>> carried
>> > over to the custom field and if it will also wrap around or what it will
>> do.
>> > I hope it does it all. >> > >> > I ended up with : >> > >> > "Again, this content will see if all the words are carried" in the CF. >> > >> > Can anyone help me with this? >> > >> > I run in VM (linux) and these are some of my settings: >> > >> > DBMS is Oracle 10g >> > DBD::Oracle v1.22; >> > DBI v1.609; >> > DBIx::SearchBuilder v1.56; >> > DBIx::SearchBuilder::Union v0; >> > DBIx::SearchBuilder::Unique v0.01; >> > >> > Regexp::Common v2.122; >> > Regexp::Common::delimited v2.106; >> > >> > RT v3.8.7; >> > RT::Authen::ExternalAuth v0.08; >> > RT::Extension::CommandByMail v0.08_01; >> > RT::Interface::Email v2; >> > RT::Interface::Web::Request v0.30; >> > RTx::Calendar v0.07; >> > Perl 5.8.5 >> > >> > >> > Thanks in advance. >> > >> > Kenn >> > LBNL
>> >> >> >>
>
  Tue Jun 15 12:02:20 2010 sunnavy [...] gmail.com - Correspondence added
Hi Kenn see the example email attached, I think that can explain it clearly. On Tue Jun 15 10:55:12 2010, kfcrocker@lbl.gov wrote: Show quoted text
> Sunnavy, > > Thanks. By new lines do you mean the new line delimiter? So if I just > write > an ongoing paragraph with periods but no new lines it will work? > > Kenn > LBNL > > On Tue, Jun 15, 2010 at 6:46 AM, sunnavy via RT < > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: >
> > <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > > > it's because your value contains new lines. > > CBM doesn't support values with multiple lines(yet). > > > > On Mon Jun 07 17:30:51 2010, kfcrocker@lbl.gov wrote:
> > > To whom it may concern, > > > > > > I have a Custom Field defined as "Fill in one wikitext area" that
> isn't
> > > getting updated with the entire value when I try to create a
> ticket using
> > > CommandByMail. I have tried re-defining the CF as "Fill in one
> text
> > area".
> > > In both situations, the value that ends up in the CF is only 58
> > characters
> > > long, whereas I entered anywhere from 70 to 180 and on. > > > > > > The content/body of my email is as follows: > > > > > > CF{Description}: Again, this content will see if all the words are
> > carried
> > > over to the custom field and if it will also wrap around or what
> it will
> > do.
> > > I hope it does it all. > > > > > > I ended up with : > > > > > > "Again, this content will see if all the words are carried" in the
> CF.
> > > > > > Can anyone help me with this? > > > > > > I run in VM (linux) and these are some of my settings: > > > > > > DBMS is Oracle 10g > > > DBD::Oracle v1.22; > > > DBI v1.609; > > > DBIx::SearchBuilder v1.56; > > > DBIx::SearchBuilder::Union v0; > > > DBIx::SearchBuilder::Unique v0.01; > > > > > > Regexp::Common v2.122; > > > Regexp::Common::delimited v2.106; > > > > > > RT v3.8.7; > > > RT::Authen::ExternalAuth v0.08; > > > RT::Extension::CommandByMail v0.08_01; > > > RT::Interface::Email v2; > > > RT::Interface::Web::Request v0.30; > > > RTx::Calendar v0.07; > > > Perl 5.8.5 > > > > > > > > > Thanks in advance. > > > > > > Kenn > > > LBNL
> > > > > > > >
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  Tue Jun 15 12:19:58 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 09:19:47 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunnavy, I tried that and it didn't work. Should I re-define the CF from wiki-text to just text? Kenn LBNL On Tue, Jun 15, 2010 at 9:02 AM, sunnavy via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > Hi Kenn > > see the example email attached, I think that can explain it clearly. > > > On Tue Jun 15 10:55:12 2010, kfcrocker@lbl.gov wrote:
> > Sunnavy, > > > > Thanks. By new lines do you mean the new line delimiter? So if I just > > write > > an ongoing paragraph with periods but no new lines it will work? > > > > Kenn > > LBNL > > > > On Tue, Jun 15, 2010 at 6:46 AM, sunnavy via RT < > > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: > >
> > > <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > > > > > it's because your value contains new lines. > > > CBM doesn't support values with multiple lines(yet). > > > > > > On Mon Jun 07 17:30:51 2010, kfcrocker@lbl.gov wrote:
> > > > To whom it may concern, > > > > > > > > I have a Custom Field defined as "Fill in one wikitext area" that
> > isn't
> > > > getting updated with the entire value when I try to create a
> > ticket using
> > > > CommandByMail. I have tried re-defining the CF as "Fill in one
> > text
> > > area".
> > > > In both situations, the value that ends up in the CF is only 58
> > > characters
> > > > long, whereas I entered anywhere from 70 to 180 and on. > > > > > > > > The content/body of my email is as follows: > > > > > > > > CF{Description}: Again, this content will see if all the words are
> > > carried
> > > > over to the custom field and if it will also wrap around or what
> > it will
> > > do.
> > > > I hope it does it all. > > > > > > > > I ended up with : > > > > > > > > "Again, this content will see if all the words are carried" in the
> > CF.
> > > > > > > > Can anyone help me with this? > > > > > > > > I run in VM (linux) and these are some of my settings: > > > > > > > > DBMS is Oracle 10g > > > > DBD::Oracle v1.22; > > > > DBI v1.609; > > > > DBIx::SearchBuilder v1.56; > > > > DBIx::SearchBuilder::Union v0; > > > > DBIx::SearchBuilder::Unique v0.01; > > > > > > > > Regexp::Common v2.122; > > > > Regexp::Common::delimited v2.106; > > > > > > > > RT v3.8.7; > > > > RT::Authen::ExternalAuth v0.08; > > > > RT::Extension::CommandByMail v0.08_01; > > > > RT::Interface::Email v2; > > > > RT::Interface::Web::Request v0.30; > > > > RTx::Calendar v0.07; > > > > Perl 5.8.5 > > > > > > > > > > > > Thanks in advance. > > > > > > > > Kenn > > > > LBNL
> > > > > > > > > > > >
> > > >
  Tue Jun 15 12:30:24 2010 sunnavy [...] gmail.com - Correspondence added
how did you try it? more info? it works fine for me. wikitext is fine. On Tue Jun 15 12:19:58 2010, kfcrocker@lbl.gov wrote: Show quoted text
> Sunnavy, > > I tried that and it didn't work. Should I re-define the CF from wiki-text to > just text? > > Kenn > LBNL >
  Tue Jun 15 12:47:15 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 09:46:55 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunavy, This is what I entered in the body (1st line of body): Priority: 2 CF{Description}: This is again, another test to see if we can get the entire description of a problem to be loaded into the custom field as designed. Here's hoping that it will work as designed. This is a test. Kenn and this is what the CF "Description ended up with: This is again, another test to see if we can get the entire I've tried it with the definition as both wiki text and straight text. Same results. Could I have missed some patch or install module? I notice that "Content" is no longer a valid command. Could that be part of it? Kenn LBNL On Tue, Jun 15, 2010 at 9:30 AM, sunnavy via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > how did you try it? more info? > it works fine for me. > > wikitext is fine. > > On Tue Jun 15 12:19:58 2010, kfcrocker@lbl.gov wrote:
> > Sunnavy, > > > > I tried that and it didn't work. Should I re-define the CF from wiki-text
> to
> > just text? > > > > Kenn > > LBNL > >
>
  Tue Jun 15 12:50:21 2010 sunnavy [...] gmail.com - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Wed, 16 Jun 2010 00:50:14 +0800
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: sun navy <sunnavy [...] gmail.com>
please attach the email you tested. On Wed, Jun 16, 2010 at 12:47 AM, Kenneth Crocker via RT <bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
>       Queue: RT-Extension-CommandByMail >  Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > Sunavy, > > This is what I entered in the body (1st line of body): > Priority: 2 > CF{Description}: This is again, another test to see if we can get the entire > description of a problem to be loaded into the custom field as designed. > Here's hoping that it will work as designed. > > This is a test. > > Kenn > > > and this is what the CF "Description ended up with: > > This is again, another test to see if we can get the entire > > I've tried it with the definition as both wiki text and straight text. Same > results. Could I have missed some patch or install module? I notice that > "Content" is no longer a valid command. Could that be part of it? > > Kenn > LBNL > > On Tue, Jun 15, 2010 at 9:30 AM, sunnavy via RT < > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: >
>> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > >> >> how did you try it? more info? >> it works fine for me. >> >> wikitext is fine. >> >> On Tue Jun 15 12:19:58 2010, kfcrocker@lbl.gov wrote:
>> > Sunnavy, >> > >> > I tried that and it didn't work. Should I re-define the CF from wiki-text
>> to
>> > just text? >> > >> > Kenn >> > LBNL >> >
>>
> >
-- best wishes sunnavy
  Tue Jun 15 13:02:59 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 10:02:52 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunnavy, We just got Gmail and I'm not sure how to "attach an email". I'll forward it to you separately. Kenn LBNL On Tue, Jun 15, 2010 at 9:50 AM, sunnavy via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: http://rt.cpan.org/Ticket/Display.html?id=58211 > > > please attach the email you tested. > > On Wed, Jun 16, 2010 at 12:47 AM, Kenneth Crocker via RT > <bug-RT-Extension-CommandByMail@rt.cpan.org> wrote:
> > Queue: RT-Extension-CommandByMail > > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > > > Sunavy, > > > > This is what I entered in the body (1st line of body): > > Priority: 2 > > CF{Description}: This is again, another test to see if we can get the
> entire
> > description of a problem to be loaded into the custom field as designed. > > Here's hoping that it will work as designed. > > > > This is a test. > > > > Kenn > > > > > > and this is what the CF "Description ended up with: > > > > This is again, another test to see if we can get the entire > > > > I've tried it with the definition as both wiki text and straight text.
> Same
> > results. Could I have missed some patch or install module? I notice that > > "Content" is no longer a valid command. Could that be part of it? > > > > Kenn > > LBNL > > > > On Tue, Jun 15, 2010 at 9:30 AM, sunnavy via RT < > > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: > >
> >> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > >> > >> how did you try it? more info? > >> it works fine for me. > >> > >> wikitext is fine. > >> > >> On Tue Jun 15 12:19:58 2010, kfcrocker@lbl.gov wrote:
> >> > Sunnavy, > >> > > >> > I tried that and it didn't work. Should I re-define the CF from
> wiki-text
> >> to
> >> > just text? > >> > > >> > Kenn > >> > LBNL > >> >
> >>
> > > >
> > > > -- > best wishes > sunnavy > >
  Tue Jun 15 13:03:22 2010 sunnavy [...] gmail.com - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Wed, 16 Jun 2010 01:03:14 +0800
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: sun navy <sunnavy [...] gmail.com>
Kenn we think your email client or editor auto wrap so your cf value still contains new lines. On Wed, Jun 16, 2010 at 12:50 AM, sun navy <sunnavy@gmail.com> wrote: Show quoted text
> please attach the email you tested. > > On Wed, Jun 16, 2010 at 12:47 AM, Kenneth Crocker via RT > <bug-RT-Extension-CommandByMail@rt.cpan.org> wrote:
>>       Queue: RT-Extension-CommandByMail >>  Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > >> >> Sunavy, >> >> This is what I entered in the body (1st line of body): >> Priority: 2 >> CF{Description}: This is again, another test to see if we can get the entire >> description of a problem to be loaded into the custom field as designed. >> Here's hoping that it will work as designed. >> >> This is a test. >> >> Kenn >> >> >> and this is what the CF "Description ended up with: >> >> This is again, another test to see if we can get the entire >> >> I've tried it with the definition as both wiki text and straight text. Same >> results. Could I have missed some patch or install module? I notice that >> "Content" is no longer a valid command. Could that be part of it? >> >> Kenn >> LBNL >> >> On Tue, Jun 15, 2010 at 9:30 AM, sunnavy via RT < >> bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: >>
>>> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > >>> >>> how did you try it? more info? >>> it works fine for me. >>> >>> wikitext is fine. >>> >>> On Tue Jun 15 12:19:58 2010, kfcrocker@lbl.gov wrote:
>>> > Sunnavy, >>> > >>> > I tried that and it didn't work. Should I re-define the CF from wiki-text
>>> to
>>> > just text? >>> > >>> > Kenn >>> > LBNL >>> >
>>>
>> >>
> > > > -- > best wishes > sunnavy >
-- best wishes sunnavy
  Tue Jun 15 13:03:31 2010 kfcrocker [...] lbl.gov - Ticket #58414: Ticket created
Subject: Fwd: 3rd CBM test for text
Date: Tue, 15 Jun 2010 10:03:25 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunnavy, This is what I used. Kenn LBNL Show quoted text
---------- Forwarded message ---------- From: Kenneth Crocker <kfcrocker@lbl.gov> Date: Tue, Jun 15, 2010 at 9:23 AM Subject: 3rd CBM test for text To: test-tix@iss-mail.lbl.gov Priority: 2 CF{Description}: This is again, another test to see if we can get the entire description of a problem to be loaded into the custom field as designed. Here's hoping that it will work as designed. This is a test. Kenn
  Tue Jun 15 13:04:44 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 10:04:31 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Sunnavy, Would that be in RT_SiteConfig? The "HARD" wrap option? Kenn On Tue, Jun 15, 2010 at 10:03 AM, sunnavy via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > Kenn > > we think your email client or editor auto wrap so your cf value still > contains new lines. > > On Wed, Jun 16, 2010 at 12:50 AM, sun navy <sunnavy@gmail.com> wrote:
> > please attach the email you tested. > > > > On Wed, Jun 16, 2010 at 12:47 AM, Kenneth Crocker via RT > > <bug-RT-Extension-CommandByMail@rt.cpan.org> wrote:
> >> Queue: RT-Extension-CommandByMail > >> Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > >> > >> Sunavy, > >> > >> This is what I entered in the body (1st line of body): > >> Priority: 2 > >> CF{Description}: This is again, another test to see if we can get the
> entire
> >> description of a problem to be loaded into the custom field as designed. > >> Here's hoping that it will work as designed. > >> > >> This is a test. > >> > >> Kenn > >> > >> > >> and this is what the CF "Description ended up with: > >> > >> This is again, another test to see if we can get the entire > >> > >> I've tried it with the definition as both wiki text and straight text.
> Same
> >> results. Could I have missed some patch or install module? I notice that > >> "Content" is no longer a valid command. Could that be part of it? > >> > >> Kenn > >> LBNL > >> > >> On Tue, Jun 15, 2010 at 9:30 AM, sunnavy via RT < > >> bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: > >>
> >>> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > >>> > >>> how did you try it? more info? > >>> it works fine for me. > >>> > >>> wikitext is fine. > >>> > >>> On Tue Jun 15 12:19:58 2010, kfcrocker@lbl.gov wrote:
> >>> > Sunnavy, > >>> > > >>> > I tried that and it didn't work. Should I re-define the CF from
> wiki-text
> >>> to
> >>> > just text? > >>> > > >>> > Kenn > >>> > LBNL > >>> >
> >>>
> >> > >>
> > > > > > > > -- > > best wishes > > sunnavy > >
> > > > -- > best wishes > sunnavy > >
  Tue Jun 15 13:13:39 2010 cpan [...] jibsheet.com - Ticket #58414: Merged into ticket #58211
  Tue Jun 15 13:13:40 2010 cpan [...] jibsheet.com - Merged into ticket #58211
  Tue Jun 15 13:15:04 2010 cpan [...] jibsheet.com - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 13:14:53 -0400
To: Kenneth Crocker via RT <bug-RT-Extension-CommandByMail [...] rt.cpan.org>
From: Kevin Falcone <cpan [...] jibsheet.com>
Show quoted text
> On Tue, Jun 15, 2010 at 10:03 AM, sunnavy via RT <
> > > > we think your email client or editor auto wrap so your cf value still > > contains new lines.
> Would that be in RT_SiteConfig? The "HARD" wrap option?
Kenn This is your email client, where you write your email, prior to it getting to RT, wrapping the text. It has *nothing* to do with the in-RT editor settings. See your sample email below. Show quoted text
> Priority: 2 > CF{Description}: This is again, another test to see if we can get the entire > description of a problem to be loaded into the custom field as designed. > Here's hoping that it will work as designed. > > This is a test.
I see that your CF{Description}: line wraps at the end of the word "entire", so the behavior you describe seems to be exactly what you are typing into your mail client and sending to RT. If you want a huge block of text to make it in, you need it to be all on one unwrapped line, or you need to enhance CommandByMail to support multi-line matching. -kevin
  Tue Jun 15 13:20:49 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 10:20:26 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Kevin, AAAHHH! That makes sense. What a dummy. I didn't notice that the final content matched the first wrapped line. DUH! Thanks. I'll get to me mail guy. Kenn LBNL On Tue, Jun 15, 2010 at 10:15 AM, Kevin Falcone via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: http://rt.cpan.org/Ticket/Display.html?id=58211 > >
> > On Tue, Jun 15, 2010 at 10:03 AM, sunnavy via RT <
> > > > > > we think your email client or editor auto wrap so your cf value still > > > contains new lines.
> > Would that be in RT_SiteConfig? The "HARD" wrap option?
> > Kenn > > This is your email client, where you write your email, prior to it > getting to RT, wrapping the text. It has *nothing* to do with the > in-RT editor settings. > > See your sample email below. >
> > Priority: 2 > > CF{Description}: This is again, another test to see if we can get the
> entire
> > description of a problem to be loaded into the custom field as designed. > > Here's hoping that it will work as designed. > > > > This is a test.
> > I see that your CF{Description}: line wraps at the end of the word > "entire", so the behavior you describe seems to be exactly what you > are typing into your mail client and sending to RT. > > If you want a huge block of text to make it in, you need it to be all > on one unwrapped line, or you need to enhance CommandByMail to support > multi-line matching. > > -kevin > >
  Tue Jun 15 13:28:54 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 10:28:29 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Kevin, Is there a way to get "Content" to work as a command? That way I could write a scrip to move "Content" to the CF and that would work. Kenn LBNL On Tue, Jun 15, 2010 at 10:20 AM, Kenneth Crocker <kfcrocker@lbl.gov> wrote: Show quoted text
> Kevin, > > AAAHHH! That makes sense. What a dummy. I didn't notice that the final > content matched the first wrapped line. DUH! Thanks. I'll get to me mail > guy. > > Kenn > LBNL > > > On Tue, Jun 15, 2010 at 10:15 AM, Kevin Falcone via RT < > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: >
>> <URL: http://rt.cpan.org/Ticket/Display.html?id=58211 > >>
>> > On Tue, Jun 15, 2010 at 10:03 AM, sunnavy via RT <
>> > > >> > > we think your email client or editor auto wrap so your cf value still >> > > contains new lines.
>> > Would that be in RT_SiteConfig? The "HARD" wrap option?
>> >> Kenn >> >> This is your email client, where you write your email, prior to it >> getting to RT, wrapping the text. It has *nothing* to do with the >> in-RT editor settings. >> >> See your sample email below. >>
>> > Priority: 2 >> > CF{Description}: This is again, another test to see if we can get the
>> entire
>> > description of a problem to be loaded into the custom field as designed. >> > Here's hoping that it will work as designed. >> > >> > This is a test.
>> >> I see that your CF{Description}: line wraps at the end of the word >> "entire", so the behavior you describe seems to be exactly what you >> are typing into your mail client and sending to RT. >> >> If you want a huge block of text to make it in, you need it to be all >> on one unwrapped line, or you need to enhance CommandByMail to support >> multi-line matching. >> >> -kevin >> >>
>
  Tue Jun 15 14:14:30 2010 kevin [...] jibsheet.com - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 14:14:22 -0400
To: Kenneth Crocker via RT <bug-RT-Extension-CommandByMail [...] rt.cpan.org>
From: Kevin Falcone <kevin [...] jibsheet.com>
On Tue, Jun 15, 2010 at 01:28:54PM -0400, Kenneth Crocker via RT wrote: Show quoted text
> Is there a way to get "Content" to work as a command? That way I could write > a scrip to move "Content" to the CF and that would work.
Kenn I don't see Content listed as a valid command in the documentation, what am I missing. Or are you making a feature request? -kevin
  Tue Jun 15 14:28:43 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Tue, 15 Jun 2010 11:28:35 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Kevin, HA! Yes, you're right. It isn't in the current release. I *thought* I had seen it in a past release and I was curious about it. It would be a good addition, however. Perhaps it would make a good feature request. Kenn LBNL On Tue, Jun 15, 2010 at 11:14 AM, Kevin Falcone via RT < bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: Show quoted text
> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > On Tue, Jun 15, 2010 at 01:28:54PM -0400, Kenneth Crocker via RT wrote:
> > Is there a way to get "Content" to work as a command? That way I could
> write
> > a scrip to move "Content" to the CF and that would work.
> > Kenn > > I don't see Content listed as a valid command in the documentation, > what am I missing. Or are you making a feature request? > > -kevin > >
  Thu Jun 17 16:28:57 2010 kfcrocker [...] lbl.gov - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Thu, 17 Jun 2010 13:28:50 -0700
To: bug-RT-Extension-CommandByMail [...] rt.cpan.org
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
Kevin, I will be looking into GMail for that. However, I did notice another unusual occurance for a regular Ticket field: If I specify a new owner for a ticket and that new owner has the "steal" privilege, it doesn't allow it. Is that because I was the one sending in the email and not the person I was assigning it to? Also, I noticed a odd sequence of events; when I put in this: Subject: bla bla Requestor: someone new Owner: New guy Status: pending QA The result was a notification that went out for new owner didn't have the changes specified before it in the email. IS there a reason for that? And just *one more,* I have added a couple new status value in RT_SiteConfig: *Set(@ActiveStatus, (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)); * and RT works well with that via WebUI. However, when I tried to change the status to pending QA, I got an error saying it was an invalid status. Do I need to put it in quotes or something? Thanks a bunch. Kenn LBNL On Tue, Jun 15, 2010 at 11:28 AM, Kenneth Crocker <kfcrocker@lbl.gov> wrote: Show quoted text
> Kevin, > > HA! Yes, you're right. It isn't in the current release. I *thought* I had > seen it in a past release and I was curious about it. It would be a good > addition, however. Perhaps it would make a good feature request. > > Kenn > LBNL > > > On Tue, Jun 15, 2010 at 11:14 AM, Kevin Falcone via RT < > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: >
>> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > >> >> On Tue, Jun 15, 2010 at 01:28:54PM -0400, Kenneth Crocker via RT wrote:
>> > Is there a way to get "Content" to work as a command? That way I could
>> write
>> > a scrip to move "Content" to the CF and that would work.
>> >> Kenn >> >> I don't see Content listed as a valid command in the documentation, >> what am I missing. Or are you making a feature request? >> >> -kevin >> >>
>
  Thu Jun 17 16:35:44 2010 cpan [...] jibsheet.com - Correspondence added
Subject: Re: [rt.cpan.org #58211] CBM doesn't allow text past 58 characters
Date: Thu, 17 Jun 2010 16:35:28 -0400
To: Kenneth Crocker via RT <bug-RT-Extension-CommandByMail [...] rt.cpan.org>
From: Kevin Falcone <cpan [...] jibsheet.com>
Kenn Please don't report multiple bugs on an unrelated ticket Please provide logs and more details for each individual failure mode, preferably with a repeatable recipe that someone could turn into a test file. Even better if you can provide a failing test. If you're going to reference "a notification" you really need to tell us more about the notification, we don't automatically know how your RT is configured. Your goal should be for an interested engineer to be able to triage a bug and confirm a failure against a vanilla 3.8.8 with minimal effort -kevin On Thu, Jun 17, 2010 at 04:28:58PM -0400, Kenneth Crocker via RT wrote: Show quoted text
> Queue: RT-Extension-CommandByMail > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > > Kevin, > > I will be looking into GMail for that. However, I did notice another unusual > occurance for a regular Ticket field: > > If I specify a new owner for a ticket and that new owner has the "steal" > privilege, it doesn't allow it. Is that because I was the one sending in the > email and not the person I was assigning it to? > > Also, I noticed a odd sequence of events; when I put in this: > > Subject: bla bla > Requestor: someone new > Owner: New guy > Status: pending QA > > The result was a notification that went out for new owner didn't have the > changes specified before it in the email. IS there a reason for that? > > And just *one more,* I have added a couple new status value in > RT_SiteConfig: > > *Set(@ActiveStatus, (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)); > * > > > and RT works well with that via WebUI. However, when I tried to change the > status to pending QA, I got an error saying it was an invalid status. Do I > need to put it in quotes or something? > > > Thanks a bunch. > > > Kenn > > LBNL > > > On Tue, Jun 15, 2010 at 11:28 AM, Kenneth Crocker <kfcrocker@lbl.gov> wrote: >
> > Kevin, > > > > HA! Yes, you're right. It isn't in the current release. I *thought* I had > > seen it in a past release and I was curious about it. It would be a good > > addition, however. Perhaps it would make a good feature request. > > > > Kenn > > LBNL > > > > > > On Tue, Jun 15, 2010 at 11:14 AM, Kevin Falcone via RT < > > bug-RT-Extension-CommandByMail@rt.cpan.org> wrote: > >
> >> <URL: https://rt.cpan.org/Ticket/Display.html?id=58211 > > >> > >> On Tue, Jun 15, 2010 at 01:28:54PM -0400, Kenneth Crocker via RT wrote:
> >> > Is there a way to get "Content" to work as a command? That way I could
> >> write
> >> > a scrip to move "Content" to the CF and that would work.
> >> > >> Kenn > >> > >> I don't see Content listed as a valid command in the documentation, > >> what am I missing. Or are you making a feature request? > >> > >> -kevin > >> > >>
> >
>