| Subject: | commandbymail: reassign ticket, chained owner commands error |
| Date: | Mon, 26 Apr 2010 08:30:23 -0500 |
| To: | bug-RT-Extension-CommandByMail [...] rt.cpan.org |
| From: | Brian Kroth <bpkroth [...] gmail.com> |
A ticket was owner by user1. I am an Admin on the queue. If I try to
reassign the ticket to someone else using "Owner: user2", I get a
mailgate error since I have to unassign or steal the ticket first, so I
tried to chain Owner commands.
It failed with this:
Failed command 'Owner: ARRAY(0xb03f560)'
Error message: That user does not exist
When I tried to do this (without the # ):
# Owner: nobody
# Owner: user2
Is there a way to do this?
Here's my system information:
# cat /etc/debian_version
5.0.4
# perl -v
This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
# dpkg -l | egrep 'commandbymail|request-tracker3'.8
ii request-tracker3.8 3.8.7-1
extensible trouble-ticket tracking system
ii rt3.8-extension-commandbymail 0.08-01-4
Change metadata of ticket via email
The second package is currently just a local way of distributing the
cpan module.
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=579249
Let me know if you need more information.
Thanks,
Brian
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