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This queue is for tickets about the RT-Extension-rt_cpan_org CPAN distribution.

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The Basics
Id: 48643
Status: resolved
Priority: 0/
Queue: RT-Extension-rt_cpan_org

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Owner: Nobody in particular
Requestors: olly [...] survex.com
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AdminCc:

Bug Information
Severity: Wishlist
Broken in: (no value)
Fixed in: (no value)



Subject: No way for a distribution to opt out of rt.cpan.org
There's currently no way to opt out of rt.cpan.org. Perhaps you already have a bug tracker elsewhere, or RT just isn't to your taste. But users can still report tickets to RT, where either they languish ignored, or waste maintainer time redirecting them to the prefered bug tracker, or bugs are split across two trackers, which isn't ideal for users or developers as they can't see reports in one place to check for duplicates, etc. The suggested workaround was to add a message using the "manage" tab, but users submitting bugs by email won't see that. Or apparently I could get RT to email reports to the address of my choice, but that doesn't really work as there's still a ticket open in RT, and it means the fields asked for in the preferred tracker won't get filled in. And not all bug trackers allow reports to be submitted by email anyway.
This is now a bit better since rt.cpan.org will automatically and prominently display your preferred bug tracker based on your distribution information: http://blog.bestpractical.com/2013/04/rt-cpan-upgrade.html