| Subject: | conversion script fails at importing tickets from disabled queues |
| Date: | Tue, 10 Mar 2009 11:20:59 -0500 |
| To: | bug-RT-Extension-RT2toRT3 [...] rt.cpan.org |
| From: | "Dominik L. Borkowski" <dom [...] vbi.vt.edu> |
We're migrating from rt2 to rt3. The dump includes a few queues in disabled
state. Enabling those queues on the receiving end fixes the issue. Is there a
way to do it automatically during the process?
On the receiving end we get errors, such as this sample one:
t-370: wtatttattatatat remapped to 32737
t-371: wtatttta remapped to 32738
t-372: wtatttat remapped to 32739
t-373: w
Couldn't create TICKET: Could not create ticket in disabled
queue "Sysadmin"$VAR1 = {
'Status' => 'resolved',
'Queue' => 'Sysadmin',
'Started' => '2003-05-19 14:48:38',
'Starts' => '1970-01-01 00:00:00',
'_RecordTransaction' => '0',
'LastUpdated' => '2007-09-06 17:36:47',
'Requestor' => [
'mdifil@vbi.vt.edu'
],
'Subject' => 'Webcam machine automation',
'FinalPriority' => '30',
'Creator' => '27326',
'Owner' => '14742',
'LastUpdatedBy' => '13700',
'Resolved' => '2007-09-06 17:36:46',
'Created' => '2003-02-27 13:51:30',
'Due' => '2003-03-06 13:51:30'
};
[Tue Mar 10 16:09:58 2009] [crit]: Died at dumpfile-to-rt-3.0 line 697, <DATA>
line 514. (/srv/www/vhosts/rt-test.vbi.vt.edu/lib/RT.pm:377)
Died at dumpfile-to-rt-3.0 line 697, <DATA> line 514.
Thanks!
--
Dominik L. Borkowski - Senior Systems Administrator
Virginia Bioinformatics Institute - www.vbi.vt.edu