Bug #133728 for RT-Extension-MandatoryOnTransition: Customfields not showing up

-----Ursprüngliche Nachricht----- Von: Bugs in RT-Extension-MandatoryOnTransition via RT [mailto:bug-RT-Extension-MandatoryOnTransition@rt.cpan.org] Gesendet: Mittwoch, 11. November 2020 18:38 An: Marc Weinand <mweinand@marcant.net> Betreff: [rt.cpan.org #133728] AutoReply: Customfields not showing up Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "Customfields not showing up", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [rt.cpan.org #133728]. Your ticket is accessible on the web at: https://rt.cpan.org/Ticket/Display.html?id=133728 Please include the string: [rt.cpan.org #133728] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, bug-RT-Extension-MandatoryOnTransition@rt.cpan.org ------------------------------------------------------------------------- Hey, I assume I did something wrong but the Plugin doesn't seem to work for our RT 5.0.0 instance. I have downloaded the plugin via github and afterwards followed the installation instructions. Afterwards I added the following lines to the RT_Siteconfig.pm: --- Plugin('RT::Extension::MandatoryOnTransition'); # {{{ MandatoryOnTransition Plugin Settings Set($ShowAllCustomFieldsOnMandatoryUpdate, 1); Set( %MandatoryOnTransition, '*' => { '* -> resolved' => ['CF.Customer'], }, ); # }}} --- I cleared the mason cache afterwards and did apachectl graceful. Still the custom fields doesn't show up if I want to comment/correspondent at the ticket and I'm able to close tickets without setting the customer field. Could you please tell me what I did wrong, or which additional information you need to track the error down? Best Regards, Marc Weinand