| CC: | "Rajala Jukka (MML)" <jukka.rajala [...] maanmittauslaitos.fi> |
| Subject: | mandatoryontransition doesnt work on queues with spaces (queues name) or lines (queue-name) on the queue name. |
| Date: | Thu, 29 Oct 2020 08:17:56 +0000 |
| To: | "bug-RT-Extension-MandatoryOnTransition [...] rt.cpan.org" <bug-RT-Extension-MandatoryOnTransition [...] rt.cpan.org> |
| From: | "Koskelo Timo (MML)" <timo.koskelo [...] maanmittauslaitos.fi> |
Hi
We found this kind of "bug" from MandatoryOnTransition.
Mandatoryontransition doesnt work on queues with spaces (queues name) or lines (queue-name) on the queue name. It works on (queuename)
Set(%MandatoryOnTransition,
ServiceDesk => {
'* -> resolved' => ['CF.channel'],
},
IT-services => {
'* -> resolved' => ['CF.channel'],
},
);
ServiceDesk works but IT-services doesn't
We are using RT 4.4.4 and RT-Extension-MandatoryOnTransition-0.20
Timo Koskelo
timo.koskelo@maanmittauslaitos.fi