Bug #133228 for RT-Extension-ConditionalCustomFields: Custom Field Displaying Despite Condition When Grouped

Tue Aug 25 17:40:45 2020 nick [...] myst.ky - Ticket created

Subject:	Custom Field Displaying Despite Condition When Grouped
Date:	Tue, 25 Aug 2020 16:40:31 -0500
To:	bug-RT-Extension-ConditionalCustomFields [...] rt.cpan.org
From:	Nick Adams <nick [...] myst.ky>

Good day, Thanks very much for this extension, it’s fantastic. I have an issue and I do not see it addressed anywhere online. CentOS Linux release 7.6.1810 (Core) Perl v5.16.3. RT4.4.2. The extension was installed without issue and there are no other extensions currently configured. The conditional display and mandatory value works great if there is no grouping in the custom fields (see screenshots), note that I am using full interface not SelfService. However when I add custom grouping to my custom fields then the custom fields display always, although they still remain mandatory only if the condition is met. Here is the relevant config in RT_SiteConfig.pm: Set(%CustomFieldGroupings, 'RT::Ticket' => [ 'Demo Fields' => ['Category', 'TV Install Details', 'TV Issue', 'Work Complete'] ], ); Plugin('RT::Extension::ConditionalCustomFields'); Set($SelfServiceCustomFieldGroupings, 1); I’m thinking I probably just missed something so I apologize if that’s the case, but any idea here? Thank you very much, Nick

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Fri Aug 28 15:16:17 2020 nick [...] myst.ky - Correspondence added

Subject:	Re: [rt.cpan.org #133228] AutoReply: Custom Field Displaying Despite Condition When Grouped
Date:	Fri, 28 Aug 2020 14:16:04 -0500
To:	bug-RT-Extension-ConditionalCustomFields [...] rt.cpan.org
From:	Nick Adams <nick [...] myst.ky>

I got this sorted. Must have been a cache issue! Thanks! Show quoted text

> On Aug 25, 2020, at 4:40 PM, Bugs in RT-Extension-ConditionalCustomFields via RT <bug-RT-Extension-ConditionalCustomFields@rt.cpan.org> wrote: > > > Greetings, > > This message has been automatically generated in response to the > creation of a trouble ticket regarding: > "Custom Field Displaying Despite Condition When Grouped", > a summary of which appears below. > > There is no need to reply to this message right now. Your ticket has been > assigned an ID of [rt.cpan.org #133228]. Your ticket is accessible > on the web at: > > https://rt.cpan.org/Ticket/Display.html?id=133228 > > Please include the string: > > [rt.cpan.org #133228] > > in the subject line of all future correspondence about this issue. To do so, > you may reply to this message. > > Thank you, > bug-RT-Extension-ConditionalCustomFields@rt.cpan.org > > ------------------------------------------------------------------------- > Good day, > > Thanks very much for this extension, it’s fantastic. > > I have an issue and I do not see it addressed anywhere online. > > CentOS Linux release 7.6.1810 (Core) > Perl v5.16.3. > RT4.4.2. > > The extension was installed without issue and there are no other extensions currently configured. > > The conditional display and mandatory value works great if there is no grouping in the custom fields (see screenshots), note that I am using full interface not SelfService. > > > > However when I add custom grouping to my custom fields then the custom fields display always, although they still remain mandatory only if the condition is met. > > > > Here is the relevant config in RT_SiteConfig.pm: > > Set(%CustomFieldGroupings, > 'RT::Ticket' => [ > 'Demo Fields' => ['Category', 'TV Install Details', 'TV Issue', 'Work Complete'] > ], > ); > Plugin('RT::Extension::ConditionalCustomFields'); > Set($SelfServiceCustomFieldGroupings, 1); > > I’m thinking I probably just missed something so I apologize if that’s the case, but any idea here? > > Thank you very much, > Nick >

Fri Aug 28 16:03:07 2020 GIBUS [...] cpan.org - Correspondence added

Le Ven 28 Aoû 2020 21:16:17, nick@myst.ky a écrit : Show quoted text

> I got this sorted. Must have been a cache issue! Thanks!

That's great! I'm actually in vacation, and just seen your issue but I was afraid that I couldn't have a look before a few days. Issue close, thanks for using this plugin!

Fri Aug 28 16:03:08 2020 The RT System itself - Status changed from 'new' to 'open'

Fri Aug 28 16:03:08 2020 GIBUS [...] cpan.org - Status changed from 'open' to 'resolved'

Fri Aug 28 16:03:09 2020 GIBUS [...] cpan.org - Taken