| Subject: | Automatic Assignment on creation of tickets |
| Date: | Mon, 27 Apr 2020 10:40:14 +0000 |
| To: | bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org <bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org> |
| From: | "Stuart Brown" <stuart.brown [...] hitachi-infocon.com> |
Dear All,
We are currently using Request Tracker 4.4.2.
We have successfully installed the AutomaticAssignment plugin and this option appears on the far right hand side as a menu option, when a queue is selected.
If we select the Automatic Assignment option I can select a filter and chooser, but when I select Save changes I get the following screen:
If we try to create a scrip called “On create Auto Assign” with the following options, we do not get the Auto Assign option on the Action Menu.
Please could you advise how we can resolve this?
Many thanks,
Stuart Brown
Technical and Business Support
Hitachi Information Control Systems Europe Ltd.
Equinox House, Middleton Drive, Bradford on Avon, Wiltshire, BA15 1GB, United Kingdom
Direct Tel: +44 (0)01225 985529 Mobile: TBC
www.hitachi-infocon.com
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