Subject: | Automatic Assignment extension |
Date: | Mon, 25 Nov 2019 13:59:46 +0000 |
To: | "bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org" <bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org> |
From: | "Chang, Jonathan" <Jonathan.Chang [...] forcepoint.com> |
I installed the automatic assignment extension.
When I select a queue, the "Automatic Assignment" button shows up on the right side.
When I click on it, I get the Filters and Chooser webpage but it says "No scrips for automatic assignment are applied to this queue. Please see the AutomaticAssignment documentation for setup instructions."
So I click on Scrips and create a script
Description: Automatic Assignment
Condition: On Create
Action: Auto Assign does not show up in this drop down.
I've gone through the installation instructions a couple times and watched the video and it looks like Auto Assign is supposed to show up in the drop-down for action.
Please advise.
Jonathan Chang
Sr. Security Analyst
Security Operations Center (SOC)
FORCEPOINT
O: +1.512.498.8000
www.forcepoint.com<http://www.forcepoint.com/>