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This queue is for tickets about the RT-Extension-AutomaticAssignment CPAN distribution.

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The Basics
Id: 131080
Status: new
Priority: 0/
Queue: RT-Extension-AutomaticAssignment

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Owner: Nobody in particular
Requestors: Jonathan.Chang [...] forcepoint.com
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Bug Information
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Subject: Automatic Assignment extension
Date: Mon, 25 Nov 2019 13:59:46 +0000
To: "bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org" <bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org>
From: "Chang, Jonathan" <Jonathan.Chang [...] forcepoint.com>
I installed the automatic assignment extension. When I select a queue, the "Automatic Assignment" button shows up on the right side. When I click on it, I get the Filters and Chooser webpage but it says "No scrips for automatic assignment are applied to this queue. Please see the AutomaticAssignment documentation for setup instructions." So I click on Scrips and create a script Description: Automatic Assignment Condition: On Create Action: Auto Assign does not show up in this drop down. I've gone through the installation instructions a couple times and watched the video and it looks like Auto Assign is supposed to show up in the drop-down for action. Please advise. Jonathan Chang Sr. Security Analyst Security Operations Center (SOC) FORCEPOINT O: +1.512.498.8000 www.forcepoint.com<http://www.forcepoint.com/>