Bug #127582 for RT-Extension-CustomField-HideEmptyValues: HideEmptyValues [RT#1142407 Geneva]

Tue Nov 06 10:40:42 2018 Christian.Lohmann [...] sgs.com - Ticket created

CC:	"Daeke, Sigrid (Taunusstein)" <Sigrid.Daeke [...] sgs.com>, "Stukenborg, Stefanie (Emstek)" <Stefanie.Stukenborg [...] sgs.com>
Subject:	HideEmptyValues [RT#1142407 Geneva]
Date:	Tue, 6 Nov 2018 15:40:23 +0000
To:	"bug-RT-Extension-CustomField-HideEmptyValues [...] rt.cpan.org" <bug-RT-Extension-CustomField-HideEmptyValues [...] rt.cpan.org>
From:	"Lohmann, Christian (Hamburg)" <Christian.Lohmann [...] sgs.com>

Dear all, Someone in the community just found your great extension for RT two weeks ago (: https://metacpan.org/pod/RT::Extension::CustomField::HideEmptyValues Our central IT department told me that we get an error message, if we like to implement it in our RT 4.4.2: **** Error: Your installed version of RT (4.4.2) is too new; this extension only works with versions older than 4.4.0. make: *** No targets specified and no makefile found. Stop. make: *** No rule to make target `install'. Stop. Is it possible to get an update for your extension? Thanks for a short feedback and best regards from Germany Mit freundlichen Grüßen / Best regards ppa. Christian Lohmann Business Consulting & Information Technology Director SGS Holding Deutschland B.V. & Co. KG Rödingsmarkt 16 D - 20459 Hamburg Phone: +49 (0)40 30101 560 Mobile: +49 (0)172 4539 186 Fax: +49 (0)89 1250406 8 560 E-mail : Christian.Lohmann@sgs.com<mailto:Christian.Lohmann@sgs.com> www.de.sgs.com<http://www.de.sgs.com/> Sitz der Gesellschaft Hamburg, HRA 121833 Amtsgericht Hamburg Persönlich haftende Gesellschafterin:SGS Asset Management B.V. Zweigniederlassung Deutschland Sitz der Zweigniederlassung: Hamburg HRB 146645 Amtsgericht Hamburg Sitz der Gesellschaft: Spijkenisse (NL) 68802919 Kamer van Koophandel Geschäftsführer: Stefan Steinhardt Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company. Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email. All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

Tue Nov 06 13:40:06 2018 BPS [...] cpan.org - Correspondence added

On Tue Nov 06 10:40:42 2018, Christian.Lohmann@sgs.com wrote: Show quoted text

> Dear all, > > Someone in the community just found your great extension for RT two > weeks ago (: > > https://metacpan.org/pod/RT::Extension::CustomField::HideEmptyValues > > Our central IT department told me that we get an error message, if we > like to implement it in our RT 4.4.2: > > **** Error: Your installed version of RT (4.4.2) is too new; this > extension > only works with versions older than 4.4.0. > make: *** No targets specified and no makefile found. Stop. > make: *** No rule to make target `install'. Stop. > > Is it possible to get an update for your extension?

Hi Christian, Hiding empty values is a core feature of RT starting with version 4.4.1, so you no longer need the extension: https://bestpractical.com/blog/2016/7/rt-441-released You can click on this option on the ticket display page or via configuration: https://docs.bestpractical.com/rt/4.4.3/RT_Config.html#HideUnsetFieldsOnDisplay Jim Show quoted text

> > Thanks for a short feedback and best regards from Germany > > Mit freundlichen Grüßen / Best regards > ppa. Christian Lohmann > Business Consulting & > Information Technology > Director > > SGS Holding Deutschland B.V. & Co. KG > Rödingsmarkt 16 > D - 20459 Hamburg > > Phone: +49 (0)40 30101 560 > Mobile: +49 (0)172 4539 186 > Fax: +49 (0)89 1250406 8 560 > E-mail : Christian.Lohmann@sgs.com<mailto:Christian.Lohmann@sgs.com> > > www.de.sgs.com<http://www.de.sgs.com/> > Sitz der Gesellschaft Hamburg, HRA 121833 Amtsgericht Hamburg > Persönlich haftende Gesellschafterin:SGS Asset Management B.V. > Zweigniederlassung Deutschland Sitz der Zweigniederlassung: Hamburg > HRB 146645 Amtsgericht Hamburg > Sitz der Gesellschaft: Spijkenisse (NL) 68802919 Kamer van Koophandel > Geschäftsführer: Stefan Steinhardt > > Information in this email and any attachments is confidential and > intended solely for the use of the individual(s) to whom it is > addressed or otherwise directed. Please note that any views or > opinions presented in this email are solely those of the author and do > not necessarily represent those of the Company. Finally, the recipient > should check this email and any attachments for the presence of > viruses. The Company accepts no liability for any damage caused by any > virus transmitted by this email. All SGS services are rendered in > accordance with the applicable SGS conditions of service available on > request and accessible at http://www.sgs.com/en/Terms-and- > Conditions.aspx

Tue Nov 06 13:40:06 2018 The RT System itself - Status changed from 'new' to 'open'

Tue Nov 06 13:40:07 2018 BPS [...] cpan.org - Status changed from 'open' to 'resolved'