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This queue is for tickets about the RT-Extension-REST2 CPAN distribution.

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Id: 125243
Status: new
Priority: 0/
Queue: RT-Extension-REST2

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Owner: Nobody in particular
Requestors: tcharles [...] centreon.com
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Subject: Can't add Content when creating ticket
Date: Mon, 30 Apr 2018 15:57:11 +0200
To: bug-RT-Extension-REST2 [...] rt.cpan.org
From: Tanguy Charles <tcharles [...] centreon.com>
Hello there, we would like to link Centreon (monitoring software) to Request Tracker in order to create ticket based on the monitoring. Sadly, when creating the ticket with the following json : $argument = array( 'Subject' => $ticket_arguments['Subject'], 'Content' => $ticket_arguments['Body'], 'Owner' => $ticket_arguments['Owner'], 'Queue' => $ticket_arguments['Queue'], ); it looks like the Content parameter isn't working as intended. In the previous api there was a Text field so I tried it without success Someone got the same issue there : https://forum.bestpractical.com/t/create-ticket-via-rest-api-with-a-content/32586 It looks like there is an issue with the content field and updating a ticket so maybe it is related. https://github.com/bestpractical/rt-extension-rest2/commit/27ed014a0e882f59e448f6b7163af6e12b7fc19e I'll work around that by using the rest api 1.0 when creating a ticket and using version 2.0 to get data from Request Tracker since it gives me usable json data. Thanks for your time, and this API. Regards, -- *Tanguy CHARLESConsultant* Tel +33 (0) 1 49 69 97 12 Direct +33 (0) 1 82 21 80 45 tcharles@centreon.com *The Power Of Knowing* Website <https://www.centreon.com/> | Blog <https://centreon.com/blog/> | Github <https://github.com/centreon/> | Twitter <https://twitter.com/Centreon>