Subject: | Auto-Assign Action not Displaying in Drop-Down Menu |
Date: | Mon, 26 Mar 2018 15:28:16 +0000 |
To: | "bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org" <bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org> |
From: | Marcus Jackman <mjackman [...] nhlearninggroup.com> |
Hello,
I have added your plugin to our RT system, running 4.2.0.
However when I go to create a global scrip, there is no auto-assignment available in the "Action" drop-down menu.
These are the errors I have received in syslog:
[64031] Couldn't load class 'RT::Extension::AutomaticAssignment::Filter::WorkSchedule': Can't locate Business/Hours.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm line 5.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]#012BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm line 5.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]#012Compilation failed in require at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html line 19.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/local/plugins/RT-Exten
Mar 26 07:37:22 rt4 RT: [64031] Couldn't load class 'RT::Extension::AutomaticAssignment::Filter::WorkSchedule': Attempt to reload RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm aborted.#012Compilation failed in require at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html line 19.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]
Thank you,
Marcus Jackman | IT Technician
CompTIA Network+ | Apple Certified Support Professional
New Horizons Learning Group
1515 W 190th St Suite 430, Gardena, CA 90248
Direct: (310) 342-3500 | www.nhlearninggroup.com<http://nhlearninggroup.com/>
11 locations in Arizona, California, Nevada and now Utah!