| CC: | George Ficzeri <georgef [...] onshore.com> |
| Subject: | Recurring Tickets generating after being disabled |
| Date: | Wed, 23 Aug 2017 13:25:33 -0500 |
| To: | bug-RT-Extension-RepeatTicket [...] rt.cpan.org |
| From: | Kene Washington <kene.washington [...] onshore.com> |
Hello,
I am writing to get assistance with the recurrence extension within RT
V4.2.9. I believe the source of the issue is Recursive Recurrences, as I
have disabled the recurrence on two tickets, but they are still generated.
I was hoping there was a method to resolve this issue, or if I provided
some logging information that you would be able to point me in the right
directions.
I look forward to your reply and assistance.
Regards,
Kene
--
Kene Washington
Assistant Manager of Managed Services
onShore Security
Because Security Gives Us Freedom.
312.850.5200 x 146
www.onShore.com