| Subject: | Having trouble enabling RT::Extension::TimeTracking in RT 4.2.9 |
| Date: | Tue, 15 Aug 2017 13:07:31 -0700 |
| To: | bug-RT-Extension-TimeTracking [...] rt.cpan.org |
| From: | Vicky Anastassiou <vicky [...] gt.net> |
Hi there,
I'm trying to set up RT::Extension::TimeTracking for a user running RT
4.2.9, and I'm running into similar errors as described by Matt in this
ticket: https://rt.cpan.org/Public/Bug/Display.html?id=119011 --
specifically: after running the installation and enabling the plugin per
the README, the ticket Display screen gives me the error "An internal RT
error has occurred. Your administrator can find more details in RT's log
files" in the space where the ticket details normally appear.
Here's my command history for the installation
perl Makefile.PL
make
make install
mysqldump requests_caperbc_ca | gzip > backup.sql
make initdb
rm -rf rt/var/mason_data/obj
vi etc/RT_SiteConfig.pm
./modperlctl restart
cat rt/etc/RT_SiteConfig.pm | grep Track
Plugin("RT::Extension::TimeTracking");
And the last chunk of the error log:
[6074] [Tue Aug 15 19:44:20 2017] [error]: Error during compilation
of
/var/home/caperbc/requests.caperbc.ca/rt/local/plugins/RT-Extension-TimeTracking/html/Callbacks/RT-Extension-TimeTracking/Ticket/Elements/ShowBasics/EndOfList:
Bareword found where operator expected at
/var/home/caperbc/requests.caperbc.ca/rt/local/plugins/RT-Extension-TimeTracking/html/Callbacks/RT-Extension-TimeTracking/Ticket/Elements/ShowBasics/EndOfList
line 36, near "s/:/\\:/gr"
syntax error at
/var/home/caperbc/requests.caperbc.ca/rt/local/plugins/RT-Extension-TimeTracking/html/Callbacks/RT-Extension-TimeTracking/Ticket/Elements/ShowBasics/EndOfList
line 36, near "s/:/\\:/gr"
Stack:
[/usr/lib64/perl5/vendor_perl/5.10.1/HTML/Mason/Interp.pm:450]
[/usr/lib64/perl5/vendor_perl/5.10.1/HTML/Mason/Request.pm:1127]
[/usr/lib64/perl5/vendor_perl/5.10.1/HTML/Mason/Request.pm:1060]
[/usr/lib64/perl5/vendor_perl/5.10.1/HTML/Mason/Request.pm:1239]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Ticket/Elements/ShowBasics:90]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Ticket/Elements/ShowSummary:55]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Widgets/TitleBox:56]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Ticket/Elements/ShowSummary:57]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Ticket/Display.html:62]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Widgets/TitleBox:56]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Ticket/Display.html:63]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/Ticket/autohandler:66]
[/var/home/caperbc/requests.caperbc.ca/rt/sbin/../lib/RT/Interface/Web.pm:681]
[/var/home/caperbc/requests.caperbc.ca/rt/sbin/../lib/RT/Interface/Web.pm:369]
[/var/home/caperbc/requests.caperbc.ca/rt/share/html/autohandler:53]
(/var/home/caperbc/requests.caperbc.ca/rt/sbin/../lib/RT/Interface/Web/Handler.pm:208)
[Tue Aug 15 12:45:22 2017] [notice] caught SIGTERM, shutting down
[Tue Aug 15 12:45:25 2017] [notice] Apache/2.2.29 (Unix)
mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
I see the bug was acknowledged on rt.cpan.org, but I don't see that the
solution was published. Did it ever get figured out?
Thank you!
--
Vicky Anastassiou
vicky@gt.net
GT.net https://gt.net/
Tel: 604-687-5804 Fax: 604-687-5806