| Subject: | Mandatory time taken works only for the very first transaction |
| Date: | Sat, 2 Jul 2016 14:35:18 +0000 |
| To: | "bug-RT-Extension-MandatoryOnTransition [...] rt.cpan.org" <bug-RT-Extension-MandatoryOnTransition [...] rt.cpan.org> |
| From: | Emiliano Ticci <emiliano [...] lamarzocco.com> |
Hi, I have the following configuration set up:
Set( %MandatoryOnTransition,
'*' => {
'* -> waiting' => 'TimeTaken',
'* -> testing' => 'TimeTaken',
'* -> docs' => 'TimeTaken',
'* -> resolved' => 'TimeTaken',
},
);
Upon server (re)start, the plugin works correctly, but only ONCE. After the first successful transaction on any ticket, I always receive the message "Time Taken is required when changing Status to …", regardless of the value of the "Worked" field.
I have RT 4.2.11
Thanks for any suggestion.
Emiliano