Bug #115481 for RT-Extension-RepeatTicket: Having trouble installing RepeatTicket

Mon Jun 20 09:40:45 2016 shaun.winters [...] tbaytel.com - Ticket created

Subject:	Having trouble installing RepeatTicket
Date:	Mon, 20 Jun 2016 09:40:25 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Shaun Winters <shaun.winters [...] tbaytel.com>

Getting the following errors when I try to run Makefile.PL Cannot determine perl version info from lib/RT/Extension/RepeatTicket.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/rt4/lib /usr/local/lib /usr/lib Any ideas? -- *Shaun Winters* | Application Developer - IT Projects and Initiatives *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 Tel. (807) 684-4371 Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net -- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by e-mail if you have received this email by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Tue Jun 28 11:07:47 2016 sunnavy [...] gmail.com - Correspondence added

You need to install RT first and make sure that RT.pm is in your PERL5LIB env On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote: Show quoted text

> Getting the following errors when I try to run Makefile.PL > > Cannot determine perl version info from lib/RT/Extension/RepeatTicket.pm > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > /opt/rt4/lib /usr/local/lib /usr/lib > > Any ideas? >

Tue Jun 28 11:07:47 2016 The RT System itself - Status changed from 'new' to 'open'

Tue Jun 28 11:10:15 2016 sunnavy [...] gmail.com - Correspondence added

"RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one of your directories defined in PERL5LIB -sunnavy On Tue Jun 28 11:07:47 2016, SUNNAVY wrote: Show quoted text

> You need to install RT first and make sure that RT.pm is in your > PERL5LIB env > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> > Getting the following errors when I try to run Makefile.PL > > > > Cannot determine perl version info from > > lib/RT/Extension/RepeatTicket.pm > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > /usr/lib64/perl5/vendor_perl > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > Any ideas? > >

Tue Jun 28 11:29:06 2016 shaun.winters [...] tbaytel.com - Correspondence added

Subject:	Re: [rt.cpan.org #115481] Having trouble installing RepeatTicket
Date:	Tue, 28 Jun 2016 11:28:46 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Shaun Winters <shaun.winters [...] tbaytel.com>

Doesn't seem to help. [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ [root@rtserver rt-extension-repeatticket-master]# perl Makefile.PL Cannot determine perl version info from lib/RT/Extension/RepeatTicket.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: /opt/rt4/lib/ Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt4 /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: /opt/rt4/lib/ Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt4 /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: /opt/rt4/lib/ Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt4 /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/rt4/lib /usr/local/lib /usr/lib Caught an potential prompt infinite loop (inc/Module/Install/RTx.pm|53|Path to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm line 25, <STDIN> line 3. On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: Show quoted text

> <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one of your > directories defined in PERL5LIB > > -sunnavy > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

> > You need to install RT first and make sure that RT.pm is in your > > PERL5LIB env > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> > > Getting the following errors when I try to run Makefile.PL > > > > > > Cannot determine perl version info from > > > lib/RT/Extension/RepeatTicket.pm > > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > > /usr/lib64/perl5/vendor_perl > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > > > Any ideas? > > >

> > >

-- *Shaun Winters* | Application Developer - IT Projects and Initiatives *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 Tel. (807) 684-4371 Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net -- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by e-mail if you have received this email by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Tue Jun 28 11:34:30 2016 sunnavy [...] gmail.com - Correspondence added

weird, have you installed RT successfully? Could your RT work basically? -sunnavy On Tue Jun 28 11:29:06 2016, shaun.winters@tbaytel.com wrote: Show quoted text

> Doesn't seem to help. > > [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB > /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ > [root@rtserver rt-extension-repeatticket-master]# perl Makefile.PL > Cannot determine perl version info from lib/RT/Extension/RepeatTicket.pm > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 > /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > /opt/rt4/lib /usr/local/lib /usr/lib > Path to directory containing your RT.pm: /opt/rt4/lib/ > Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt4 > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > /opt/rt4/lib /usr/local/lib /usr/lib > Path to directory containing your RT.pm: /opt/rt4/lib/ > Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt4 > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > /opt/rt4/lib /usr/local/lib /usr/lib > Path to directory containing your RT.pm: /opt/rt4/lib/ > Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt4 > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > /opt/rt4/lib /usr/local/lib /usr/lib > Caught an potential prompt infinite loop (inc/Module/Install/RTx.pm|53|Path > to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm line > 25, <STDIN> line 3. > > > On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: >

> > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one of your > > directories defined in PERL5LIB > > > > -sunnavy > > > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

> > > You need to install RT first and make sure that RT.pm is in your > > > PERL5LIB env > > > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> > > > Getting the following errors when I try to run Makefile.PL > > > > > > > > Cannot determine perl version info from > > > > lib/RT/Extension/RepeatTicket.pm > > > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > > > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > > > /usr/lib64/perl5/vendor_perl > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > > > > > Any ideas? > > > >

> > > > > >

> >

Tue Jun 28 11:37:25 2016 shaun.winters [...] tbaytel.com - Correspondence added

Subject:	Re: [rt.cpan.org #115481] Having trouble installing RepeatTicket
Date:	Tue, 28 Jun 2016 11:37:13 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Shaun Winters <shaun.winters [...] tbaytel.com>

It's been functional since it was installed in 2014... we process hundreds of tickets a day. On Tue, Jun 28, 2016 at 11:34 AM, sunnavy via RT < bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: Show quoted text

> <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > weird, have you installed RT successfully? Could your RT work basically? > > -sunnavy > > On Tue Jun 28 11:29:06 2016, shaun.winters@tbaytel.com wrote:

> > Doesn't seem to help. > > > > [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB > > /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ > > [root@rtserver rt-extension-repeatticket-master]# perl Makefile.PL > > Cannot determine perl version info from lib/RT/Extension/RepeatTicket.pm > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > > /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 > > /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > /opt/rt4/lib /usr/local/lib /usr/lib > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> /opt/rt4

> > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > /usr/local/lib64/perl5 /usr/local/share/perl5

> /usr/lib64/perl5/vendor_perl

> > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > /opt/rt4/lib /usr/local/lib /usr/lib > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> /opt/rt4

> > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > /usr/local/lib64/perl5 /usr/local/share/perl5

> /usr/lib64/perl5/vendor_perl

> > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > /opt/rt4/lib /usr/local/lib /usr/lib > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> /opt/rt4

> > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > /usr/local/lib64/perl5 /usr/local/share/perl5

> /usr/lib64/perl5/vendor_perl

> > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > /opt/rt4/lib /usr/local/lib /usr/lib > > Caught an potential prompt infinite loop

> (inc/Module/Install/RTx.pm|53|Path

> > to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm

> line

> > 25, <STDIN> line 3. > > > > > > On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > >

> > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one of

> your

> > > directories defined in PERL5LIB > > > > > > -sunnavy > > > > > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

> > > > You need to install RT first and make sure that RT.pm is in your > > > > PERL5LIB env > > > > > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> > > > > Getting the following errors when I try to run Makefile.PL > > > > > > > > > > Cannot determine perl version info from > > > > > lib/RT/Extension/RepeatTicket.pm > > > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> inc

> > > > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > > > > /usr/lib64/perl5/vendor_perl > > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > > > > > > > Any ideas? > > > > >

> > > > > > > > >

> > > >

-- *Shaun Winters* | Application Developer - IT Projects and Initiatives *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 Tel. (807) 684-4371 Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net -- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by e-mail if you have received this email by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Tue Jun 28 11:56:24 2016 sunnavy [...] gmail.com - Correspondence added

what's the output of the following command: perl -c /opt/rt4/lib/RT.pm -sunnavy On Tue Jun 28 11:37:25 2016, shaun.winters@tbaytel.com wrote: Show quoted text

> It's been functional since it was installed in 2014... we process hundreds > of tickets a day. > > On Tue, Jun 28, 2016 at 11:34 AM, sunnavy via RT < > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: >

> > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > weird, have you installed RT successfully? Could your RT work basically? > > > > -sunnavy > > > > On Tue Jun 28 11:29:06 2016, shaun.winters@tbaytel.com wrote:

> > > Doesn't seem to help. > > > > > > [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB > > > /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ > > > [root@rtserver rt-extension-repeatticket-master]# perl Makefile.PL > > > Cannot determine perl version info from lib/RT/Extension/RepeatTicket.pm > > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > > > /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 > > > /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > /opt/rt4

> > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> > /usr/lib64/perl5/vendor_perl

> > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > /opt/rt4

> > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> > /usr/lib64/perl5/vendor_perl

> > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > /opt/rt4

> > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> > /usr/lib64/perl5/vendor_perl

> > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > Caught an potential prompt infinite loop

> > (inc/Module/Install/RTx.pm|53|Path

> > > to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm

> > line

> > > 25, <STDIN> line 3. > > > > > > > > > On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < > > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > > >

> > > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > > > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one of

> > your

> > > > directories defined in PERL5LIB > > > > > > > > -sunnavy > > > > > > > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

> > > > > You need to install RT first and make sure that RT.pm is in your > > > > > PERL5LIB env > > > > > > > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> > > > > > Getting the following errors when I try to run Makefile.PL > > > > > > > > > > > > Cannot determine perl version info from > > > > > > lib/RT/Extension/RepeatTicket.pm > > > > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > inc

> > > > > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > > > > > /usr/lib64/perl5/vendor_perl > > > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > > > > > > > > > Any ideas? > > > > > >

> > > > > > > > > > > >

> > > > > >

> > > > > > > >

> >

Tue Jun 28 13:01:04 2016 shaun.winters [...] tbaytel.com - Correspondence added

Subject:	Re: [rt.cpan.org #115481] Having trouble installing RepeatTicket
Date:	Tue, 28 Jun 2016 13:00:40 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Shaun Winters <shaun.winters [...] tbaytel.com>

Can't locate UNIVERSAL/require.pm in @INC (@INC contains: /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/rt4/lib/RT.pm line 60. BEGIN failed--compilation aborted at /opt/rt4/lib/RT.pm line 60. On Tue, Jun 28, 2016 at 11:56 AM, sunnavy via RT < bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: Show quoted text

> <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > what's the output of the following command: > > perl -c /opt/rt4/lib/RT.pm > > -sunnavy > > On Tue Jun 28 11:37:25 2016, shaun.winters@tbaytel.com wrote:

> > It's been functional since it was installed in 2014... we process

> hundreds

> > of tickets a day. > > > > On Tue, Jun 28, 2016 at 11:34 AM, sunnavy via RT < > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > >

> > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > > > weird, have you installed RT successfully? Could your RT work

> basically?

> > > > > > -sunnavy > > > > > > On Tue Jun 28 11:29:06 2016, shaun.winters@tbaytel.com wrote:

> > > > Doesn't seem to help. > > > > > > > > [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB > > > > /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ > > > > [root@rtserver rt-extension-repeatticket-master]# perl Makefile.PL > > > > Cannot determine perl version info from

> lib/RT/Extension/RepeatTicket.pm

> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > > > > /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 > > > > /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > > /opt/rt4

> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> > > /usr/lib64/perl5/vendor_perl

> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > > /opt/rt4

> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> > > /usr/lib64/perl5/vendor_perl

> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> > > /opt/rt4

> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> > > /usr/lib64/perl5/vendor_perl

> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > Caught an potential prompt infinite loop

> > > (inc/Module/Install/RTx.pm|53|Path

> > > > to directory containing your RT.pm:) at

> inc/Module/Install/Makefile.pm

> > > line

> > > > 25, <STDIN> line 3. > > > > > > > > > > > > On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < > > > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > > > >

> > > > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > > > > > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one

> of

> > > your

> > > > > directories defined in PERL5LIB > > > > > > > > > > -sunnavy > > > > > > > > > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

> > > > > > You need to install RT first and make sure that RT.pm is in your > > > > > > PERL5LIB env > > > > > > > > > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> > > > > > > Getting the following errors when I try to run Makefile.PL > > > > > > > > > > > > > > Cannot determine perl version info from > > > > > > > lib/RT/Extension/RepeatTicket.pm > > > > > > > Cannot find the location of RT.pm that defines $RT::LocalPath

> in:

> > > inc

> > > > > > > /usr/local/lib64/perl5 /usr/local/share/perl5 > > > > > > > /usr/lib64/perl5/vendor_perl > > > > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5

> .

> > > > > > > /opt/rt4/lib /usr/local/lib /usr/lib > > > > > > > > > > > > > > Any ideas? > > > > > > >

> > > > > > > > > > > > > > >

> > > > > > > >

> > > > > > > > > > > >

> > > >

> > >

-- *Shaun Winters* | Application Developer - IT Projects and Initiatives *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 Tel. (807) 684-4371 Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net -- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by e-mail if you have received this email by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Tue Jun 28 20:09:31 2016 sunnavy [...] gmail.com - Correspondence added

Subject:	Re: [rt.cpan.org #115481] Having trouble installing RepeatTicket
Date:	Wed, 29 Jun 2016 08:09:14 +0800
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	sunnavy <sunnavy [...] gmail.com>

so the perl you are using can't load RT.pm successfully, I think your RT was probably run on another perl or your current PERL5LIB env is not the same as the one RT uses. On Wed, Jun 29, 2016 at 1:01 AM, Shaun Winters via RT <bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: Show quoted text

> Queue: RT-Extension-RepeatTicket > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > Can't locate UNIVERSAL/require.pm in @INC (@INC contains: /opt/rt4/lib > /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 > /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 > /usr/share/perl5 .) at /opt/rt4/lib/RT.pm line 60. > BEGIN failed--compilation aborted at /opt/rt4/lib/RT.pm line 60. > > > On Tue, Jun 28, 2016 at 11:56 AM, sunnavy via RT < > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: >

>> <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > >> >> what's the output of the following command: >> >> perl -c /opt/rt4/lib/RT.pm >> >> -sunnavy >> >> On Tue Jun 28 11:37:25 2016, shaun.winters@tbaytel.com wrote:

>> > It's been functional since it was installed in 2014... we process

>> hundreds

>> > of tickets a day. >> > >> > On Tue, Jun 28, 2016 at 11:34 AM, sunnavy via RT < >> > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: >> >

>> > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > >> > > >> > > weird, have you installed RT successfully? Could your RT work

>> basically?

>> > > >> > > -sunnavy >> > > >> > > On Tue Jun 28 11:29:06 2016, shaun.winters@tbaytel.com wrote:

>> > > > Doesn't seem to help. >> > > > >> > > > [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB >> > > > /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ >> > > > [root@rtserver rt-extension-repeatticket-master]# perl Makefile.PL >> > > > Cannot determine perl version info from

>> lib/RT/Extension/RepeatTicket.pm

>> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc >> > > > /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 >> > > > /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl >> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . >> > > > /opt/rt4/lib /usr/local/lib /usr/lib >> > > > Path to directory containing your RT.pm: /opt/rt4/lib/ >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

>> > > /opt/rt4

>> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ >> > > > /usr/local/lib64/perl5 /usr/local/share/perl5

>> > > /usr/lib64/perl5/vendor_perl

>> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . >> > > > /opt/rt4/lib /usr/local/lib /usr/lib >> > > > Path to directory containing your RT.pm: /opt/rt4/lib/ >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

>> > > /opt/rt4

>> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ >> > > > /usr/local/lib64/perl5 /usr/local/share/perl5

>> > > /usr/lib64/perl5/vendor_perl

>> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . >> > > > /opt/rt4/lib /usr/local/lib /usr/lib >> > > > Path to directory containing your RT.pm: /opt/rt4/lib/ >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

>> > > /opt/rt4

>> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ >> > > > /usr/local/lib64/perl5 /usr/local/share/perl5

>> > > /usr/lib64/perl5/vendor_perl

>> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . >> > > > /opt/rt4/lib /usr/local/lib /usr/lib >> > > > Caught an potential prompt infinite loop

>> > > (inc/Module/Install/RTx.pm|53|Path

>> > > > to directory containing your RT.pm:) at

>> inc/Module/Install/Makefile.pm

>> > > line

>> > > > 25, <STDIN> line 3. >> > > > >> > > > >> > > > On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < >> > > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: >> > > >

>> > > > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > >> > > > > >> > > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in one

>> of

>> > > your

>> > > > > directories defined in PERL5LIB >> > > > > >> > > > > -sunnavy >> > > > > >> > > > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

>> > > > > > You need to install RT first and make sure that RT.pm is in your >> > > > > > PERL5LIB env >> > > > > > >> > > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

>> > > > > > > Getting the following errors when I try to run Makefile.PL >> > > > > > > >> > > > > > > Cannot determine perl version info from >> > > > > > > lib/RT/Extension/RepeatTicket.pm >> > > > > > > Cannot find the location of RT.pm that defines $RT::LocalPath

>> in:

>> > > inc

>> > > > > > > /usr/local/lib64/perl5 /usr/local/share/perl5 >> > > > > > > /usr/lib64/perl5/vendor_perl >> > > > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5

>> .

>> > > > > > > /opt/rt4/lib /usr/local/lib /usr/lib >> > > > > > > >> > > > > > > Any ideas? >> > > > > > >

>> > > > > >> > > > > >> > > > >

>> > > > >> > > >

>> > > >> > > >> > > >> > >

>> > >> >

>> >> >>

> > > -- > *Shaun Winters* | Application Developer - IT Projects and Initiatives > *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 > Tel. (807) 684-4371 > Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net > > -- > > This email and any files transmitted with it are confidential and intended > solely for the use of the individual or entity to whom they are addressed. > If you have received this email in error please notify the system manager. > This message contains confidential information and is intended only for the > individual named. If you are not the named addressee you should not > disseminate, distribute or copy this email. Please notify the sender > immediately by e-mail if you have received this email by mistake and delete > this e-mail from your system. If you are not the intended recipient you are > notified that disclosing, copying, distributing or taking any action in > reliance on the contents of this information is strictly prohibited. >

-- best wishes sunnavy

Wed Jun 29 10:00:33 2016 shaun.winters [...] tbaytel.com - Correspondence added

Subject:	Re: [rt.cpan.org #115481] Having trouble installing RepeatTicket
Date:	Wed, 29 Jun 2016 10:00:03 -0400
To:	bug-RT-Extension-RepeatTicket [...] rt.cpan.org
From:	Shaun Winters <shaun.winters [...] tbaytel.com>

it looks like in my /opt/rt4/bin folder, there's the following symbolic link: perl -> /opt/rt4/perl-5.18.2/bin/perl Perhaps that's the issue? Also, my RT.pm is in /opt/rt4/lib/ On Tue, Jun 28, 2016 at 8:09 PM, sunnavy via RT < bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: Show quoted text

> <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > so the perl you are using can't load RT.pm successfully, I think your > RT was probably run on another perl or your current PERL5LIB env is > not the same as the one RT uses. > > > On Wed, Jun 29, 2016 at 1:01 AM, Shaun Winters via RT > <bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote:

> > Queue: RT-Extension-RepeatTicket > > Ticket <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > > > > Can't locate UNIVERSAL/require.pm in @INC (@INC contains: /opt/rt4/lib > > /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 /usr/local/share/perl5 > > /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl

> /usr/lib64/perl5

> > /usr/share/perl5 .) at /opt/rt4/lib/RT.pm line 60. > > BEGIN failed--compilation aborted at /opt/rt4/lib/RT.pm line 60. > > > > > > On Tue, Jun 28, 2016 at 11:56 AM, sunnavy via RT < > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > >

> >> <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > >> > >> what's the output of the following command: > >> > >> perl -c /opt/rt4/lib/RT.pm > >> > >> -sunnavy > >> > >> On Tue Jun 28 11:37:25 2016, shaun.winters@tbaytel.com wrote:

> >> > It's been functional since it was installed in 2014... we process

> >> hundreds

> >> > of tickets a day. > >> > > >> > On Tue, Jun 28, 2016 at 11:34 AM, sunnavy via RT < > >> > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > >> >

> >> > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > >> > > > >> > > weird, have you installed RT successfully? Could your RT work

> >> basically?

> >> > > > >> > > -sunnavy > >> > > > >> > > On Tue Jun 28 11:29:06 2016, shaun.winters@tbaytel.com wrote:

> >> > > > Doesn't seem to help. > >> > > > > >> > > > [root@rtserver rt-extension-repeatticket-master]# echo $PERL5LIB > >> > > > /opt/rt4/lib:/opt/rt4/perl-5.18.2/lib/ > >> > > > [root@rtserver rt-extension-repeatticket-master]# perl

> Makefile.PL

> >> > > > Cannot determine perl version info from

> >> lib/RT/Extension/RepeatTicket.pm

> >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> inc

> >> > > > /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ /usr/local/lib64/perl5 > >> > > > /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl > >> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > >> > > > /opt/rt4/lib /usr/local/lib /usr/lib > >> > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> >> > > /opt/rt4

> >> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > >> > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> >> > > /usr/lib64/perl5/vendor_perl

> >> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > >> > > > /opt/rt4/lib /usr/local/lib /usr/lib > >> > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> >> > > /opt/rt4

> >> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > >> > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> >> > > /usr/lib64/perl5/vendor_perl

> >> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > >> > > > /opt/rt4/lib /usr/local/lib /usr/lib > >> > > > Path to directory containing your RT.pm: /opt/rt4/lib/ > >> > > > Cannot find the location of RT.pm that defines $RT::LocalPath in:

> >> > > /opt/rt4

> >> > > > /opt/rt4/lib inc /opt/rt4/lib /opt/rt4/perl-5.18.2/lib/ > >> > > > /usr/local/lib64/perl5 /usr/local/share/perl5

> >> > > /usr/lib64/perl5/vendor_perl

> >> > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . > >> > > > /opt/rt4/lib /usr/local/lib /usr/lib > >> > > > Caught an potential prompt infinite loop

> >> > > (inc/Module/Install/RTx.pm|53|Path

> >> > > > to directory containing your RT.pm:) at

> >> inc/Module/Install/Makefile.pm

> >> > > line

> >> > > > 25, <STDIN> line 3. > >> > > > > >> > > > > >> > > > On Tue, Jun 28, 2016 at 11:10 AM, sunnavy via RT < > >> > > > bug-RT-Extension-RepeatTicket@rt.cpan.org> wrote: > >> > > >

> >> > > > > <URL: https://rt.cpan.org/Ticket/Display.html?id=115481 > > >> > > > > > >> > > > > "RT.pm is in your PERL5LIB env", I mean you can find RT.pm in

> one

> >> of

> >> > > your

> >> > > > > directories defined in PERL5LIB > >> > > > > > >> > > > > -sunnavy > >> > > > > > >> > > > > On Tue Jun 28 11:07:47 2016, SUNNAVY wrote:

> >> > > > > > You need to install RT first and make sure that RT.pm is in

> your

> >> > > > > > PERL5LIB env > >> > > > > > > >> > > > > > On Mon Jun 20 09:40:45 2016, shaun.winters@tbaytel.com wrote:

> >> > > > > > > Getting the following errors when I try to run Makefile.PL > >> > > > > > > > >> > > > > > > Cannot determine perl version info from > >> > > > > > > lib/RT/Extension/RepeatTicket.pm > >> > > > > > > Cannot find the location of RT.pm that defines

> $RT::LocalPath

> >> in:

> >> > > inc

> >> > > > > > > /usr/local/lib64/perl5 /usr/local/share/perl5 > >> > > > > > > /usr/lib64/perl5/vendor_perl > >> > > > > > > /usr/share/perl5/vendor_perl /usr/lib64/perl5

> /usr/share/perl5

> >> .

> >> > > > > > > /opt/rt4/lib /usr/local/lib /usr/lib > >> > > > > > > > >> > > > > > > Any ideas? > >> > > > > > >

> >> > > > > > >> > > > > > >> > > > >

> >> > > > > >> > > >

> >> > > > >> > > > >> > > > >> > >

> >> > > >> >

> >> > >> > >>

> > > > > > -- > > *Shaun Winters* | Application Developer - IT Projects and Initiatives > > *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 > > Tel. (807) 684-4371 > > Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net > > > > -- > > > > This email and any files transmitted with it are confidential and

> intended

> > solely for the use of the individual or entity to whom they are

> addressed.

> > If you have received this email in error please notify the system

> manager.

> > This message contains confidential information and is intended only for

> the

> > individual named. If you are not the named addressee you should not > > disseminate, distribute or copy this email. Please notify the sender > > immediately by e-mail if you have received this email by mistake and

> delete

> > this e-mail from your system. If you are not the intended recipient you

> are

> > notified that disclosing, copying, distributing or taking any action in > > reliance on the contents of this information is strictly prohibited. > >

> > > > -- > best wishes > sunnavy > >

-- *Shaun Winters* | Application Developer - IT Projects and Initiatives *Tbaytel *| 1050 Lithium Dr. | Thunder Bay, Ontario | P7B 6G3 Tel. (807) 684-4371 Email: shaun.winters@tbaytel.com | Web: www.tbaytel.net -- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by e-mail if you have received this email by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.