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This queue is for tickets about the RT-Extension-AddAttachmentsFromTransactions CPAN distribution.

Report information
The Basics
Id: 112785
Status: rejected
Priority: 0/
Queue: RT-Extension-AddAttachmentsFromTransactions
People
Owner: CLOOS [...] cpan.org
Requestors: r.ruddock [...] qub.ac.uk
Cc:
AdminCc:
Bug Information
Severity: Normal
Broken in: 2.10
Fixed in: (no value)

History Show all quoted text
  Tue Mar 08 11:25:55 2016 r.ruddock [...] qub.ac.uk - Ticket created
Subject: attachments not added if no comments/reply entered in box
Date: Tue, 8 Mar 2016 16:25:39 +0000
To: "bug-RT-Extension-AddAttachmentsFromTransactions [...] rt.cpan.org" <bug-RT-Extension-AddAttachmentsFromTransactions [...] rt.cpan.org>
From: Richard Ruddock <r.ruddock [...] qub.ac.uk>
If I want to send an attachment and do not enter anything in the dialogue it does not add a transaction. I click update and it goes back to the transaction history screen but no transaction added nor email sent out Maybe a feature, but would be good to have an alert if it is. :) Thanks Richard -- Richard Ruddock IT Manager, ECIT Institute. Centre for Secure Information Technologies. The Queen's University of Belfast T: +44 (0)28 9097 1860, W: http://www.ecit.qub.ac.uk<http://www.ecit.qub.ac.uk/>
  Fri Mar 11 08:35:47 2016 CLOOS [...] cpan.org - Severity Normal added
  Fri Mar 11 08:35:47 2016 CLOOS [...] cpan.org - Broken in 2.10 added
  Fri Mar 11 08:56:56 2016 CLOOS [...] cpan.org - Correspondence added
Hi Richard, thanks for the report. I would actually call this a bug, as you can also add a new attachment and send it without a message. Please give me some time to investigate this issue. I will get back to you. Chris On Tue Mar 08 11:25:55 2016, r.ruddock@qub.ac.uk wrote: Show quoted text
> If I want to send an attachment and do not enter anything in the > dialogue it does not add a transaction. > I click update and it goes back to the transaction history screen but > no transaction added nor email sent out > > Maybe a feature, but would be good to have an alert if it is. :)
  Fri Mar 11 08:56:56 2016 The RT System itself - Status changed from 'new' to 'open'
  Wed Apr 13 04:34:04 2016 CLOOS [...] cpan.org - Taken
  Wed Apr 13 04:36:40 2016 CLOOS [...] cpan.org - Correspondence added
The problem is that RT::Interface::Web->ProcessUpdateMessage just returns if @attachments and $args{ARGSRef}->{'UpdateContent'} is empty, which is the case in this situation.
  Wed Apr 13 04:37:02 2016 CLOOS [...] cpan.org - Requestor r.ruddock@qub.ac.uk deleted
  Wed Apr 13 04:37:11 2016 CLOOS [...] cpan.org - Requestor r.ruddock@qub.ac.uk added
  Wed Apr 13 04:46:26 2016 CLOOS [...] cpan.org - Correspondence added
Hi Richard, I investigated this problem and it would be quite hard to update this extension to let RT send out the attachment in this situation. As my extension is a backport of a function that is build in RT 4.4, if this is important for you, I would please you to send a bug report (rt-bugs@bestpractical.com) to the RT core developers. If so, please send me the bug number, so I can track this bug too. Chris Am Fr 11. Mär 2016, 08:56:56, CLOOS schrieb: Show quoted text
> Hi Richard, > > thanks for the report. > I would actually call this a bug, as you can also add a new attachment > and send it without a message. > > Please give me some time to investigate this issue. > I will get back to you. > > Chris > > On Tue Mar 08 11:25:55 2016, r.ruddock@qub.ac.uk wrote:
> > If I want to send an attachment and do not enter anything in the > > dialogue it does not add a transaction. > > I click update and it goes back to the transaction history screen but > > no transaction added nor email sent out > > > > Maybe a feature, but would be good to have an alert if it is. :)
  Mon Sep 26 04:16:53 2016 CLOOS [...] cpan.org - Status changed from 'open' to 'rejected'