Bug #102531 for RT-Extension-LDAPImport: Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10

Thu Mar 05 11:53:55 2015 karres [...] illinois.edu - Ticket created

Subject:	Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10
Date:	Thu, 5 Mar 2015 16:53:18 +0000
To:	"bug-RT-Extension-LDAPImport [...] rt.cpan.org" <bug-RT-Extension-LDAPImport [...] rt.cpan.org>
From:	"Karres, Dean" <karres [...] illinois.edu>

Hi, RHEL 6.6 Perl v5.20.2 I recently installed rt-4.2.10. I am trying to install RT-Extension-LDAPImport-0.36. I have tried using the command line cpan tool and downloading and installing by hand. I get stuck in the same place each time: # /usr/local/bin/perl Makefile.PL Cannot determine perl version info from lib/RT/Extension/LDAPImport.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/local/lib/perl5/site_perl/5.20.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.20.2 /usr/local/lib/perl5/5.20.2/x86_64-linux /usr/local/lib/perl5/5.20.2 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: I enter the requested path "/opt/rt-4.2.10/lib" but the question repeats three times and then the Make fails claiming it has found an infinite loop. # /usr/local/bin/perl Makefile.PL Cannot determine perl version info from lib/RT/Extension/LDAPImport.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/local/lib/perl5/site_perl/5.20.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.20.2 /usr/local/lib/perl5/5.20.2/x86_64-linux /usr/local/lib/perl5/5.20.2 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: /opt/rt-4.2.10/lib Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt-4.2.10 /opt/rt-4.2.10/lib inc /usr/local/lib/perl5/site_perl/5.20.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.20.2 /usr/local/lib/perl5/5.20.2/x86_64-linux /usr/local/lib/perl5/5.20.2 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: /opt/rt-4.2.10/lib Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt-4.2.10 /opt/rt-4.2.10/lib inc /usr/local/lib/perl5/site_perl/5.20.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.20.2 /usr/local/lib/perl5/5.20.2/x86_64-linux /usr/local/lib/perl5/5.20.2 . /opt/rt4/lib /usr/local/lib /usr/lib Path to directory containing your RT.pm: /opt/rt-4.2.10/lib Cannot find the location of RT.pm that defines $RT::LocalPath in: /opt/rt-4.2.10 /opt/rt-4.2.10/lib inc /usr/local/lib/perl5/site_perl/5.20.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.20.2 /usr/local/lib/perl5/5.20.2/x86_64-linux /usr/local/lib/perl5/5.20.2 . /opt/rt4/lib /usr/local/lib /usr/lib Caught an potential prompt infinite loop (inc/Module/Install/RTx.pm|53|Path to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm line 25, <STDIN> line 3. You have new mail in /var/spool/mail/root Suggestions?

Thu Mar 05 12:42:20 2015 alexmv [...] bestpractical.com - Correspondence added

Subject:	Re: [rt.cpan.org #102531] Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10
Date:	Thu, 5 Mar 2015 12:42:16 -0500
To:	bug-RT-Extension-LDAPImport [...] rt.cpan.org
From:	Alex Vandiver <alexmv [...] bestpractical.com>

On Thu, 5 Mar 2015 11:53:56 -0500 "Karres, Dean via RT" <bug-RT-Extension-LDAPImport@rt.cpan.org> wrote: Show quoted text

> RHEL 6.6 > Perl v5.20.2 > > I recently installed rt-4.2.10. I am trying to install > RT-Extension-LDAPImport-0.36. I have tried using the command line > cpan tool and downloading and installing by hand. I get stuck in the > same place each time:

What does: /usr/local/bin/perl -I/opt/rt-4.2.10/lib -MRT -e1 ..output? I suspect this is "RT is failing to load, probably due to using the wrong perl binary" - Alex

Thu Mar 05 12:42:21 2015 The RT System itself - Status changed from 'new' to 'open'

Mon Mar 09 11:49:30 2015 karres [...] illinois.edu - Correspondence added

Subject:	Re: [rt.cpan.org #102531] Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10
Date:	Mon, 9 Mar 2015 15:49:02 +0000
To:	"bug-RT-Extension-LDAPImport [...] rt.cpan.org" <bug-RT-Extension-LDAPImport [...] rt.cpan.org>
From:	"Karres, Dean" <karres [...] illinois.edu>

Hi, sorry if I created a second ticket. I didn't see the "r: with the ticket number last time... I ran the command you requested. It suggested that there is a missing module. That led to a cascade of missing modules. I have now added UNIVERSAL::require Log::Dispatch Symbol::Global::Name DBIx::SearchBuilder After that list the Makefile.PL ran farther and it discovered that Net::LDAP was missing. When that was installed the Makefile.pl step ran. The plain "make" ran. "Make install" barfed because something couldn't find Locale::Maketext::Lexicon Locale::Maketext::Fuzzy MIME::Entity It has now installed, will test Show quoted text

-----Original Message----- From: Karres, Dean Sent: Monday, March 09, 2015 10:22 AM To: 'bug-RT-Extension-LDAPImport@rt.cpan.org' Subject: RE: Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10 # /usr/local/bin/perl -I/opt/rt-4.2.10/lib -MRT -e1 Can't locate UNIVERSAL/require.pm in @INC (you may need to install the UNIVERSAL::require module) (@INC contains: /opt/rt-4.2.10/lib /usr/local/lib/perl5/site_perl/5.20.2/x86_64-linux /usr/local/lib/perl5/site_perl/5.20.2 /usr/local/lib/perl5/5.20.2/x86_64-linux /usr/local/lib/perl5/5.20.2 .) at /opt/rt-4.2.10/lib/RT.pm line 60. BEGIN failed--compilation aborted at /opt/rt-4.2.10/lib/RT.pm line 60. Compilation failed in require. BEGIN failed--compilation aborted.

Mon Mar 09 17:52:26 2015 karres [...] illinois.edu - Correspondence added

Subject:	RE: [rt.cpan.org #102531] Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10
Date:	Mon, 9 Mar 2015 21:51:27 +0000
To:	"bug-RT-Extension-LDAPImport [...] rt.cpan.org" <bug-RT-Extension-LDAPImport [...] rt.cpan.org>
From:	"Karres, Dean" <karres [...] illinois.edu>

In trying to run the importer with "--debug" I get another cascade of dependent modules: DBD::mysql DateTime Regexp::Common Regexp::Common::net::CIDR Role::Basic Email::Address::List Data::GUID HTML::FormatText::WithLinks HTML::TreeBuilder HTML::FormatText::WithLinks::AndTables HTML::Scrubber Plack::Util Crypt::Eksblowfish::Bcrypt Text::Password::Pronounceable Regexp::IPv6 Net::CIDR ... perhaps others but I'm outta here for now.

Tue Mar 10 10:30:21 2015 karres [...] illinois.edu - Correspondence added

Subject:	RE: [rt.cpan.org #102531] Cannot find the location of RT.pm that defines $RT::LocalPath in RT-Extension-LDAPImport-0.36 and rt-4.2.10
Date:	Tue, 10 Mar 2015 14:28:43 +0000
To:	"bug-RT-Extension-LDAPImport [...] rt.cpan.org" <bug-RT-Extension-LDAPImport [...] rt.cpan.org>
From:	"Karres, Dean" <karres [...] illinois.edu>

Hi Again, ... from before... the preceding lists of required modules is fairly complete I think. I have now successfully run the importer and have at least connected to our AD. Now the tricky bit starts :)